Global Travel Customer Support Specialist

Concentrix; Fraser (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions and issues via phone, email, and chat, delivering accurate information on bookings, accounts, and services while ensuring an exceptional customer experience.

The role involves documenting interactions in CRM tools, adhering to compliance and quality standards, and collaborating with teammates to resolve more complex cases in a fast-paced environment.

Job description

Concentrix is seeking a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions and issues via phone, email, and chat, delivering accurate information on bookings, accounts, and services while ensuring an exceptional customer experience.

The role involves documenting interactions in CRM tools, adhering to compliance and quality standards, and collaborating with teammates to resolve more complex cases in a fast-paced environment.