Global Transaction Banking Operations Lead

Goldman Sachs; Dallas (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Goldman Sachs in Dallas is seeking an Operations professional to build and operate the client service capability for the correspondent banking business. You will own complex payment and account-servicing matters, support launch-readiness decisions and translate insights into scalable processes and controls.

The role emphasizes managing client inquiries end-to-end, ensuring timely escalation and a high-quality client experience, while collaborating across product, risk, and operations teams to

Qualifications

• Bachelor's degree or equivalent practical experience.
• Minimum 3 years of relevant professional experience in transaction banking, cash management, payment operations or financial institution client service.
• Mandatory prior experience supporting correspondent banking business and servicing bank or financial institution clients.
• Demonstrated knowledge of domestic and cross-border payments, payment investigations and exception management, including relevant payment messages and clearing or settlement concepts.
• Proven record of service excellence in managing financial institution client inquiries and escalations, including proactive communication, expectation management and end-to-end ownership.
• Strong risk and control mindset, with experience following procedures, evidencing controls and escalating issues.
• Demonstrated, practical use of approved AI, automation or advanced digital tools to improve service delivery, analysis or productivity, with evidence of output validation, human oversight, confidentiality discipline and measurable outcomes.
• Strong analytical, problem-solving, written and verbal communication skills, with high attention to detail.

Responsibilities

• Own client inquiries end to end, ensuring clear communication, documented accountability, timely escalation and confirmed closure.
• Understand client operating models, payment flows, service expectations and risk profiles to anticipate needs, reduce friction and enhance the client experience.
• Resolve domestic and cross-border payment, account, liquidity and servicing matters accurately and promptly, minimizing uncertainty and disruption for clients.
• Apply knowledge of SWIFT-based payment flows, ISO 20022 concepts, nostro/vostro accounts, and clearing or settlement processes.
• Execute client, instruction, transaction and operational controls in line with policies and control requirements.
• Identify and escalate credit risk, financial crime, sanctions, fraud, data, conduct, operational and regulatory concerns.

Skills

Analytical skills

Problem-solving

Written communication

Verbal communication

Attention to detail

Collaboration

Prioritization

Education

Bachelor's degree or equivalent

Job description

Goldman Sachs in Dallas is seeking an Operations professional to build and operate the client service capability for the correspondent banking business. You will own complex payment and account-servicing matters, support launch-readiness decisions and translate insights into scalable processes and controls.

The role emphasizes managing client inquiries end-to-end, ensuring timely escalation and a high-quality client experience, while collaborating across product, risk, and operations teams to