Global Transaction Banking Operations Leader

Goldman Sachs Bank AG; Texas; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare & Medical Insurance

Generous vacation entitlements

Financial Wellness & Retirement

Job summary

Goldman Sachs is seeking a operations professional to build and operate the client service capability for correspondent banking launches and scalable processes. You will own complex payment and account-servicing matters, drive readiness, and ensure an exceptional client experience across global regions.

The role emphasizes managing strategic client relationships, issue resolution, and poised use of AI and automation to improve service delivery while maintaining strong controls and risk

Qualifications

• Bachelor's degree or equivalent practical experience is required.
• Minimum 3 years of relevant professional experience in transaction banking, cash management, payment operations or financial institution client service.
• Mandatory prior experience supporting correspondent banking business and servicing bank or financial institution clients.
• Demonstrated knowledge of domestic and cross-border payments, payment investigations and exception management, including relevant payment messages and clearing or settlement concepts.
• Proven record of service excellence in managing financial institution client inquiries and escalations, including proactive communication, expectation management and end-to-end ownership.
• Strong risk and control mindset, with experience following procedures, evidencing controls and escalating issues.
• Demonstrated, practical use of approved AI, automation or advanced digital tools to improve service delivery, analysis or productivity, with evidence of output validation, human oversight, confidentiality discipline and measurable outcomes.
• Strong analytical, problem-solving, written and verbal communication skills, with high attention to detail.
• Ability to prioritize competing demands and remain effective in a fast-paced, evolving and globally coordinated environment.

Responsibilities

• Drive assigned operational-readiness deliverables across service design, procedures, controls, training, testing, go-live and post-launch stabilization.
• Use correspondent banking expertise to identify service requirements, dependencies, risk scenarios, capacity considerations and escalation paths.
• Partner across Product, Coverage, Engineering, Implementation, Compliance, Financial Crime, Risk, Treasury, Network Management and Operations to translate requirements into executable service processes and controls.
• Own client inquiries end to end, ensuring clear communication, documented accountability, timely escalation and confirmed closure.
• Understand client operating models, payment flows, service expectations and risk profiles to anticipate needs, reduce friction and enhance the client experience.
• Resolve domestic and cross-border payment, account, liquidity and servicing matters accurately and promptly, minimizing uncertainty and disruption for clients.
• Apply knowledge of SWIFT standards, ISO formatting, nostro and vostro accounts, clearing and settlement, payment messaging, cut-off times, value dating, fees, investigations, repairs, returns, recalls and reconciliation.
• Execute client, instruction, transaction and operational controls in line with applicable policies, procedures, delegated authorities and control requirements.
• Recognize and escape credit risk, financial crime, sanctions, fraud, data, conduct, operational and regulatory concerns through designated channels.
• Maintain complete and accurate evidence of control execution, decisions, escalations and case outcomes.
• Use approved AI, data and automation tools to improve inquiry triage, knowledge retrieval, case documentation, trend identification, procedure maintenance and management reporting.
• Apply professional judgment and human review to AI-assisted outputs, confirming accuracy, completeness, source quality, confidentiality and suitability before use.
• Identify repeatable servicing activities that can be simplified or automated while preserving appropriate controls and human oversight.
• Operate effectively within a global service model, supporting regional handoffs, service continuity and clear ownership through resolution.
• Develop training, knowledge articles, playbooks and launch support materials that improve consistency, readiness and scalability.
• Maintain procedures and client knowledge, contribute to training and cross-coverage, and support a consistent global service model.

Skills

Client service

Payment operations

Risk & controls

Cross-functional collaboration

AI & automation literacy

Communication

Education

Bachelor's degree or equivalent practical experience

Job description

Goldman Sachs is seeking a operations professional to build and operate the client service capability for correspondent banking launches and scalable processes. You will own complex payment and account-servicing matters, drive readiness, and ensure an exceptional client experience across global regions.

The role emphasizes managing strategic client relationships, issue resolution, and poised use of AI and automation to improve service delivery while maintaining strong controls and risk