Transaction Banking Operations Lead — Client Service & Payments

Goldman Sachs Group, Inc.; Dallas (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Goldman Sachs is seeking a Transactions Banking Operations professional in Dallas to lead launch and readiness of correspondent banking services, manage complex client inquiries, and resolve payments and servicing matters with strong risk controls. You will collaborate across Product, Coverage, Engineering and Compliance to scale the service globally and responsibly integrate AI tools.

The role emphasizes end-to-end ownership, excellent communication, and a proactive approach to risk and

Qualifications

• Bachelor's degree or equivalent practical experience.
• Minimum 3 years of relevant professional experience in transaction banking, cash management, payment operations or financial institution client service.
• Mandatory prior experience supporting correspondent banking business and servicing bank or financial institution clients.
• Demonstrated knowledge of domestic and cross-border payments, payment investigations and exception management.
• Proven record of service excellence in managing financial institution client inquiries and escalations.
• Strong risk and control mindset with experience following procedures and escalating issues.
• Experience using approved AI, automation or advanced digital tools to improve service delivery.

Responsibilities

• Drive operational-readiness deliverables across service design, procedures, controls, training, testing, go-live and post-launch stabilization.
• Own client inquiries end to end with clear communication and timely closure.
• Resolve payment, account, liquidity and servicing matters accurately and promptly.
• Maintain and apply knowledge of payments messaging, settlement, reconciliations and cut-off times.
• Execute client, instruction, and operational controls in line with policies and authorities.
• Collaborate across global teams to translate requirements into executable service processes and controls.

Skills

Analytical thinking

Client relationships

Communication skills

Problem solving

Attention to detail

Prioritization

Education

Bachelor's degree or equivalent practical experience

Tools

SWIFT

ISO 20022

Nostro/Vostro

AI tools

Job description

Goldman Sachs is seeking a Transactions Banking Operations professional in Dallas to lead launch and readiness of correspondent banking services, manage complex client inquiries, and resolve payments and servicing matters with strong risk controls. You will collaborate across Product, Coverage, Engineering and Compliance to scale the service globally and responsibly integrate AI tools.

The role emphasizes end-to-end ownership, excellent communication, and a proactive approach to risk and