Global Telecom & Unified Communications Lead

Opensity solutions; United States; Remote; USD 160,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions seeks an experienced Manager, Telecommunications & Unified Communications to lead global voice, video, and telecom infrastructure strategy and delivery. You will oversee Teams Phone, Direct Routing, and SIP trunking, while guiding budgets and vendor relationships to optimize cost and performance.

You will shape roadmaps, drive automation, migrations from legacy systems, and ensure security, reliability, and scalability across the enterprise.

Qualifications

• Bachelor's degree in IT, Telecommunications, Engineering, or equivalent experience.
• 5–8+ years of experience in enterprise telecommunications or unified communications.
• Strong knowledge of Microsoft Teams Phone, Microsoft 365, Direct Routing, Operator Connect, and PSTN connectivity.
• Experience with SIP, VoIP, SBCs, and legacy PBX platforms.
• Understanding of TCP/IP, DNS, WAN/LAN, firewalls, and QoS.
• PowerShell automation, troubleshooting, and performance monitoring.
• Proven experience leading technical projects and managing vendors.

Responsibilities

• Lead design, implementation, maintenance, and support of global telecommunications, voice, and video infrastructure.
• Develop and execute telecom architecture strategies and roadmaps aligned with IT standards.
• Oversee Teams Phone administration, including Direct Routing, Operator Connect, Calling Plans, SIP trunking, and SBCs.
• Manage enterprise voice configurations: dial plans, call routing, auto attendants, queues, and E911.
• Lead migrations from legacy PBX/CUCM to Teams Phone.
• Provide technical leadership to engineering, project teams and stakeholders.
• Monitor performance, call quality, capacity, and security for reliability and improvement.
• Oversee relationships with carriers, hardware vendors, and service providers to optimize delivery and costs.
• Drive automation, standardization, and process improvements in telecom operations.
• Ensure voice/video infrastructure supports business continuity and scalability.

Skills

Leadership

Communication

Project management

Problem-solving

Vendor management

Team leadership

Strategic thinking

Education

Bachelor's degree in IT/Telecommunications/Engineering

Tools

Microsoft Teams Phone

Direct Routing

Operator Connect

PSTN connectivity

SIP

VoIP

SBCs

CUCM

PowerShell

Job description

Opensity Solutions seeks an experienced Manager, Telecommunications & Unified Communications to lead global voice, video, and telecom infrastructure strategy and delivery. You will oversee Teams Phone, Direct Routing, and SIP trunking, while guiding budgets and vendor relationships to optimize cost and performance.

You will shape roadmaps, drive automation, migrations from legacy systems, and ensure security, reliability, and scalability across the enterprise.