Global Telecommunication & Unified Communications Lead

K2 Services LLC; New York (NY); Hybrid; USD 158,000 - 193,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions, a leading tech-enabled managed services provider, seeks a Manager of Telecommunications & Unified Communications to strategy, architect, and operate global voice, video, and telecom infrastructure. You will lead Teams Phone administration, direct routing, SIP trunking, and CUCM migrations, while guiding budgets and vendor relationships.

You will oversee technical teams, drive cost optimization, and ensure secure, scalable communications aligned with business goals across the

Qualifications

• Bachelor's degree in IT, Telecommunications, Engineering, or related field, or equivalent experience.
• 5–8+ years of enterprise telecommunications, unified communications, or voice engineering.
• Strong knowledge of Microsoft Teams Phone, Microsoft 365, Direct Routing, Operator Connect, and PSTN connectivity.
• Experience with SIP, VoIP, SBCs, and legacy PBX platforms.
• Understanding of network technologies, including TCP/IP, DNS, WAN/LAN, firewalls, and QoS.
• Experience with PowerShell automation, telecommunications troubleshooting, and performance monitoring.
• Demonstrated experience leading technical projects, managing vendors, and driving telecommunications initiatives.
• Strong leadership, communication, project management, and problem-solving skills.

Responsibilities

• Lead the design, implementation, maintenance, and support of global telecommunications, voice, and video infrastructure.
• Develop and execute telecommunications architecture strategies and roadmaps.
• Oversee Teams Phone administration, including Direct Routing, Operator Connect, Calling Plans, SIP trunking, and SBCs.
• Manage enterprise voice configurations, including dial plans, call routing, auto attendants, queues, and E911.
• Lead migrations from legacy CUCM to Microsoft Teams Phone.
• Provide technical leadership to engineering, project teams, and stakeholders.
• Monitor service performance, call quality, network capacity, and security.
• Manage vendor relationships with carriers and hardware/service providers to optimize costs.
• Oversee telecom infrastructure upgrades, integrations, troubleshooting, and incident resolution.
• Develop and manage annual CapEx and OpEx budgets with monthly reviews to find cost savings.
• Drive automation, standardization, and process improvements across telecom operations.
• Ensure voice/video infrastructure supports business continuity and scalability.

Skills

Leadership

Project management

Vendor management

Communication

Problem solving

Microsoft Teams

Education

Bachelor's degree in IT/Telecommunications/Engineering or equivalent

Tools

Microsoft Teams Phone

Direct Routing

Operator Connect

SIP trunking

CUCM

PowerShell

VoIP

Job description

Opensity Solutions, a leading tech-enabled managed services provider, seeks a Manager of Telecommunications & Unified Communications to strategy, architect, and operate global voice, video, and telecom infrastructure. You will lead Teams Phone administration, direct routing, SIP trunking, and CUCM migrations, while guiding budgets and vendor relationships.

You will oversee technical teams, drive cost optimization, and ensure secure, scalable communications aligned with business goals across the