Global Technology Operations Lead

Canon-Business-Process-Services-f89af7fd; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

World-class training

Employee discounts on Canon products

Job summary

Canon Business Process Services is seeking a Global Technology Operations Manager to oversee day-to-day operational and technology support for a global enterprise account. You will coordinate across site managers, regional teams, Canon and client groups to ensure consistent service quality and strong client experiences.

The role requires broad technical knowledge, hands-on problem solving, and the ability to align services with business objectives across locations.

Qualifications

• Bachelor's degree or equivalent work experience in a technical field; computer-related studies or systems engineering experience preferred.
• 4+ years of computer systems/applications, project coordination, account operations, or related client support experience.
• Print and account management industry experience in production, project management, print sales, or a related environment with a strong understanding of production methods and processes.
• Experience with uniFLOW and print management tools preferred
• Broad technical knowledge across operating systems, networking, software applications, hardware connectivity, production/office print solutions, and centralized or distributed enterprise environments.

Responsibilities

• Oversee day-to-day operational and technology support for a large-scale, global enterprise account.
• Direct and coordinate activities across Site Managers, Area Managers, global Canon and client teams, and account support groups.
• Monitor operations to maintain efficient support, consistent service quality, and a strong client experience.
• Maintain awareness of client space occupancy, site requirements, account standards, and compliance expectations.
• Independently perform other account-related duties as assigned.

Skills

Project coordination

Account operations

Print production knowledge

Customer relationship management

Communication

Team collaboration

Problem solving

Cross-functional collaboration

Education

Bachelor's degree or equivalent in a technical field

Tools

uniFLOW

Print management tools

Microsoft 365

Job description

Canon Business Process Services is seeking a Global Technology Operations Manager to oversee day-to-day operational and technology support for a global enterprise account. You will coordinate across site managers, regional teams, Canon and client groups to ensure consistent service quality and strong client experiences.

The role requires broad technical knowledge, hands-on problem solving, and the ability to align services with business objectives across locations.