Area Manager: Lead Operations & Client Growth

Canon Business Process Services, Inc.; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Medical / Dental / Vision / 401K with匹

Employee discounts on Canon products

World-Class Training & Career Dev

Job summary

Canon Business Process Services, Inc. is seeking an Area Manager to act as the main delivery driver for client engagements, ensuring continuous value, retention, and growth. You will lead teams, shape SOWs, SLAs, and KPIs, and drive operational excellence while maintaining executive visibility with clients.

You will coordinate change initiatives, manage relationships, and oversee performance of processes with a focus on measurable outcomes and profitable growth for the client and CBPS.

Qualifications

• Bachelor’s degree with MBA-equivalent experience and competency.
• Six Sigma Green Belt or CAPM certification.
• 3+ years directly managing customer-facing B2B relationships.
• 3+ years managing lead or supervisor level employees.
• Meaningful experience leading improvement initiatives with documented results.
• Expert level proficiency in MS Office applications: Excel, Visio, Power Point, Word.

Responsibilities

• Alignment of CBPS service outcomes to client strategy and initiatives.
• Development of enforceable scope of work (SOW) documents with tangible outputs and requirements.
• Development of measurable, meaningful service level agreements (SLA) and key performance indicators (KPI).
• Process mapping and desktop procedure development for SOW tasks.
• Control development; data collection tools and reporting platform development.
• Analysis of operational data; change analytics: risk, finance, and productivity.
• Performance management of processes, including corrective action; business case for change development & initiative launch.

Skills

Leadership

Data analysis

Strategic planning

Communication

Project management

Change management

Business case development

Education

Bachelor’s degree

MBA-equivalent experience

Tools

Excel

Visio

PowerPoint

Word

BI platforms

Job description

Canon Business Process Services, Inc. is seeking an Area Manager to act as the main delivery driver for client engagements, ensuring continuous value, retention, and growth. You will lead teams, shape SOWs, SLAs, and KPIs, and drive operational excellence while maintaining executive visibility with clients.

You will coordinate change initiatives, manage relationships, and oversee performance of processes with a focus on measurable outcomes and profitable growth for the client and CBPS.