Global Technical Support Engineer - Regulatory Risk & Automation

Regnology Poland P.S.A; Town of Poland (NY); Hybrid; USD 70,000 - 120,000; Full time

Job summary

Regnology Poland P.S.A. seeks analytical, detail‑driven professionals to join our global support team as a Technical Customer Support Specialist – Regulatory Risk Reporting.

You will provide functional support to clients and help maintain 24/7 global service continuity through a Follow the Sun model. Responsibilities include troubleshooting regulatory reporting products, advising on Windows and SQL Server, data discrepancy analysis, automation development, and on‑call readiness for

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology or a related field (preferred, but strong experience may substitute).
• 1–5 years of experience in customer service or working with financial software solutions.
• Experience in a financial institution or bank is a strong asset.
• Basic understanding of banking products and processes.
• High level of knowledge of Microsoft SQL Server as a database administrator or developer.
• Good level of programming skills in VBScript, Visual Basic for Applications or C# for automation solutions.
• Strong analytical skills with a high affinity for code and cross‑functional collaboration.
• Experience with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries).
• Excellent communication skills in German and English (C1 level), business fluent.
• Willingness to participate in on‑call or weekend coverage as part of a global rotation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

Responsibilities

• Provide primary support for clients using our regulatory reporting products, resolving technical inquiries and guiding best practices.
• Advise clients on Windows and SQL Server installation and administration.
• Analyze and troubleshoot issues related to data discrepancies, reporting logic, and system behavior, using internal tools, configuration review, and logs analysis.
• Development of automation solutions for clients.
• Global Incident Handling: rotate on‑call schedule for urgent support needs during weekends or outside local hours; coordinate with other regions as part of Follow the Sun.
• Contribute to cross‑functional initiatives to enhance support processes and product features; develop internal knowledge base content and client‑facing documentation.

Skills

VBScript

Visual Basic

C#

SQL Server

Analytical skills

German (C1)

English (C1)

On-call readiness

Ticketing systems

Cross-functional collaboration

Education

Bachelor's or Master's degree in Computer Science / IT or related field

Tools

Microsoft Excel

Job description

Regnology Poland P.S.A. seeks analytical, detail‑driven professionals to join our global support team as a Technical Customer Support Specialist – Regulatory Risk Reporting.

You will provide functional support to clients and help maintain 24/7 global service continuity through a Follow the Sun model. Responsibilities include troubleshooting regulatory reporting products, advising on Windows and SQL Server, data discrepancy analysis, automation development, and on‑call readiness for