Global Tech Support & Platform Specialist

United Franchise Group; West Palm Beach (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training to hone your IT

Travel opportunities

Medical, Dental, Vision, and Life保险

Generous PTO

401(k) plan with company match

Team building activities

Leadership workshops for personal dev

Recognition for top performers

Philanthropy - community involvement

Job summary

United Franchise Group's Exit Factor team in West Palm Beach seeks a hands-on Technology Support Specialist who loves solving problems and enabling franchisees worldwide. You will own technology platforms, coordinate with developers, and lead training to ensure teams adopt new systems and stay productive across US and international locations.

You will be responsible for CRM, proprietary tools, and integrations, ensuring data integrity, and collaborating with vendors to improve platform

Qualifications

• Bachelor's degree in Information Technology, MIS, or related field.
• 3–5+ years in technical support, systems administration, or related roles.
• Excellent problem-solving and customer-centered mindset.

Responsibilities

• Serve as the primary technology resource for franchise owners, consultants, and corporate teams.
• Track and resolve IT tickets, escalate when needed, and maintain documentation.
• Administer CRM platforms, payment systems, websites, and SaaS apps across locations.
• Manage user access and provisioning for new launches and ongoing support.
• Troubleshoot API integrations and data synchronization with vendors.
• Collaborate with developers on enhancements, integrations, and rollouts.
• Test new technologies and ensure reliability before deployment.
• Create guides and deliver training to users and teams.
• Monitor data integrity and coordinate corrections across platforms.
• Identify automation opportunities to improve efficiency and workflows.
• Foster collaboration with franchisees and leadership on tech initiatives.

Skills

Problem-solving

Customer service

Communication

Independent work

CRM familiarity

Education

Bachelor's degree in IT / MIS or related field

Tools

CRM platforms

Office 365

API troubleshooting

Job description

United Franchise Group's Exit Factor team in West Palm Beach seeks a hands-on Technology Support Specialist who loves solving problems and enabling franchisees worldwide. You will own technology platforms, coordinate with developers, and lead training to ensure teams adopt new systems and stay productive across US and international locations.

You will be responsible for CRM, proprietary tools, and integrations, ensuring data integrity, and collaborating with vendors to improve platform