Global Tech Support & Enablement Specialist

1KOMMA5˚

United States

Remote

USD 47,000 - 67,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

internationales Team

hohe Sichtbarkeit im Unternehmen

remote-Arbeit deutschlandweit

Bürostandorte Hamburg/Berlin/München

Job summary

1KOMMA5° sucht eine engagierte Support-/Customer Success-Fachkraft, die Branches und Marktteams in Deutschland, Australien, Schweden, Dänemark, Spanien, den Niederlanden und Finnland unterstützt – auf Deutsch und Englisch. Sie finden Ursachenanalysen und liefern passende Lösungen, schreiben Anleitungen und arbeiten eng mit Engineering, Produkt und Vertrieb zusammen.

Sie arbeiten an der Optimierung des Supports, erstellen Hilfartikel, führen Onboarding in neuen Märkten durch und entwickeln

Qualifications

1 to 2 years of experience in support, customer success or a similar role.
German and English at C1 level or higher, written and spoken
Experience with business software, for example a CRM or ticketing system
Good technical understanding of how SaaS tools connect: data fields and objects, user roles and permissions, integrations, APIs and webhooks
A structured way of troubleshooting: you can reproduce an issue, narrow down the cause and describe it so that Engineering can act on it without follow‑up questions
Experience in training or onboarding other people, or in building automations with low‑code tools (e.g. n8n, windmill). One of the two is enough.
Experience in a startup or scale‑up is a plus

Responsibilities

Support branches and market teams in Germany, Australia, Sweden, Denmark, Spain, the Netherlands and Finland, in German and English
Diagnose each issue and deliver the matching fix: a guide or training for a knowledge gap, a bug report with reproduction steps for Engineering, a feature request with use case and impact for Product
Where a simple automation closes the gap for a bug or a missing feature, you build it yourself. It goes live after a review with Engineering.
Use ticket data and the support metrics we agree on to find where time is lost, and propose changes
Improve our support setup: ticket categories, templates, routing and handover rules
Write and maintain help articles and run onboarding sessions for new users and new markets