German Tech Support Specialist – EMEA

OpenKrill; USA; Remote; USD 51.000 - 73.000; Vollzeit

Benefits dieser Stelle

Mental health and well-being

Generous parental leave

Paid birthday, study and volunteering

Social clubs and events

Employee Resource Groups

Personal growth training

Zusammenfassung

SiteMinder is seeking a German-speaking technical support specialist to assist customers and partners across the EMEA region. You will provide technical assistance for SiteMinder-labelled products, build strong client relationships, and resolve issues within defined SLAs and KPIs.

You will work in a fast-paced, KPI-driven environment, collaborating with cross-functional teams, and communicating clearly in both German and English.

Qualifikationen

• High level of customer service and IT technical skills.
• Fluent German and English communication skills, both written and verbal.
• Strong analytical skills to quickly analyse problems, determine root cause and resolve.
• Curiosity to understand products and ask the right questions to identify issues.
• Tech-savviness across multiple technical platforms in a fast-paced, KPI-driven environment.
• Stakeholder management and conflict resolution across internal teams.
• Openness to learning and feedback.

Aufgaben

• Provide technical support for all SiteMinder-labelled products and services to internal and external customers.
• Develop strong customer relationships by providing exceptional technical support and consultation across our phone, chat and other contact channels.
• Identify customer support needs and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
• Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
• Act as a technical expert, identifying issues and communicating issues and requirements internally.

Kenntnisse

Customer service

IT technical skills

Fluent German

Fluent English

Analytical thinking

Problem solving

Curiosity

Tech-savvy

Stakeholder management

Learning mindset

Jobbeschreibung

SiteMinder is seeking a German-speaking technical support specialist to assist customers and partners across the EMEA region. You will provide technical assistance for SiteMinder-labelled products, build strong client relationships, and resolve issues within defined SLAs and KPIs.

You will work in a fast-paced, KPI-driven environment, collaborating with cross-functional teams, and communicating clearly in both German and English.