German-Speaking Tech Support Pro — Social Media (Relocation)

Mercier Consultancy Group; United States; Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Relocation package

Relocation flight/hotel

Training on social media systems

Health insurance

Career development

Performance bonus

13th/14th salaries

Job summary

Mercier Consultancy Group is seeking German Speaking Technical Support Customer Experts to join its global operations, based in Greece. The role focuses on delivering expert technical assistance for a leading social media platform, with emphasis on German-speaking users and cross-border collaboration.

You will troubleshoot login issues, advise on security settings, and work with rapid feature changes while maintaining high customer satisfaction.

Qualifications

• German-speaking capability required (native/fluent).
• English proficiency for international collaboration.
• Strong communication and customer-care skills.
• Willingness to relocate to Greece and work onsite.

Responsibilities

• Provide expert technical assistance to users for a leading social media platform.
• Troubleshoot account access, security settings, and interface issues via email, chat, and phone.
• Maintain high satisfaction by delivering accurate, empathetic solutions.
• Stay updated on new social media features to guide users.
• Collaborate with internal teams to report bugs and improve processes.
• Follow strict security and privacy protocols per industry regulations.
• Represent the brand professionally in all interactions.
• Work with German language requirement and international team.

Skills

German fluency

English proficiency

Customer support

Technical aptitude

Job description

Mercier Consultancy Group is seeking German Speaking Technical Support Customer Experts to join its global operations, based in Greece. The role focuses on delivering expert technical assistance for a leading social media platform, with emphasis on German-speaking users and cross-border collaboration.

You will troubleshoot login issues, advise on security settings, and work with rapid feature changes while maintaining high customer satisfaction.