Global Talent Operations Leader

Segment (Twilio); San Francisco (CA); On-site; USD 162,600 - 203,200; Full time

Benefits offered by this job

Medical, dental, vision

HSA contribution

Paid time off

Parental leave

Wellness program

Home office reimbursement

Tuition reimbursement

Equity

Commuter benefits

Volunteer time off

Job summary

Planet is building a Talent Operations function to support its rapid hiring growth. The Senior Manager, Talent Operations will own the end‑to‑end recruiting process, from requisition creation to offer acceptance, ensuring a world‑class candidate experience across multiple time zones and geographies.

You will lead the Talent Operations roadmap, manage a team of coordinators, optimize the Greenhouse ATS and AI tools, and ensure onboarding compliance while delivering strong candidate experiences

Qualifications

• 6+ years in talent or HR operations
• 4+ years managing coordinators at a scaling tech company
• Deep expertise with Greenhouse ATS including admin, workflows, and reporting
• Experience driving SLA compliance across a distributed recruiting team
• Managing recruiting coordination at scale
• Deployment of recruiting tech with measurable impact
• Strong project management across multiple workstreams
• Global hiring experience, especially EMEA compliance
• Data‑driven decision making

Responsibilities

• Lead Talent Operations roadmap across global recruiting
• Manage coordinators and operations specialists, set priorities
• Drive SLA compliance with process controls and automation
• Reduce time‑to‑fill by removing bottlenecks
• Operationalize AI interview assessment tool with training
• Own ATS administration, workflows, reporting, and templates
• Lead headcount approval redesigns with automated workflows
• Ensure onboarding compliance across geographies
• Build and maintain the talent operations knowledge base
• Provide operational data for capacity modeling

Skills

Talent operations

Team leadership

Greenhouse ATS

Process improvement

Data analytics

Global hiring

Tools

Greenhouse ATS

Automation tooling

Job description

Planet is building a Talent Operations function to support its rapid hiring growth. The Senior Manager, Talent Operations will own the end‑to‑end recruiting process, from requisition creation to offer acceptance, ensuring a world‑class candidate experience across multiple time zones and geographies.

You will lead the Talent Operations roadmap, manage a team of coordinators, optimize the Greenhouse ATS and AI tools, and ensure onboarding compliance while delivering strong candidate experiences