Senior Manager, Talent Operations

Segment (Twilio); San Francisco (CA); On-site; USD 162,600 - 203,200; Full time

Benefits offered by this job

Medical, dental, vision

HSA contribution

Paid time off

Parental leave

Wellness program

Home office reimbursement

Tuition reimbursement

Equity

Commuter benefits

Volunteer time off

Job summary

Planet is building a Talent Operations function to support its rapid hiring growth. The Senior Manager, Talent Operations will own the end‑to‑end recruiting process, from requisition creation to offer acceptance, ensuring a world‑class candidate experience across multiple time zones and geographies.

You will lead the Talent Operations roadmap, manage a team of coordinators, optimize the Greenhouse ATS and AI tools, and ensure onboarding compliance while delivering strong candidate experiences

Qualifications

• 6+ years in talent or HR operations
• 4+ years managing coordinators at a scaling tech company
• Deep expertise with Greenhouse ATS including admin, workflows, and reporting
• Experience driving SLA compliance across a distributed recruiting team
• Managing recruiting coordination at scale
• Deployment of recruiting tech with measurable impact
• Strong project management across multiple workstreams
• Global hiring experience, especially EMEA compliance
• Data‑driven decision making

Responsibilities

• Lead Talent Operations roadmap across global recruiting
• Manage coordinators and operations specialists, set priorities
• Drive SLA compliance with process controls and automation
• Reduce time‑to‑fill by removing bottlenecks
• Operationalize AI interview assessment tool with training
• Own ATS administration, workflows, reporting, and templates
• Lead headcount approval redesigns with automated workflows
• Ensure onboarding compliance across geographies
• Build and maintain the talent operations knowledge base
• Provide operational data for capacity modeling

Skills

Talent operations

Team leadership

Greenhouse ATS

Process improvement

Data analytics

Global hiring

Tools

Greenhouse ATS

Automation tooling

Job description

About the Role

Planet is building a Talent Operations function to support its rapid hiring growth. The Senior Manager, Talent Operations will own the end‑to‑end recruiting process, from requisition creation to offer acceptance, ensuring a world‑class candidate experience across multiple time zones and geographies.

Impact You’ll Own

• Lead and execute the Talent Operations roadmap, including AI assessment tool evaluation, global process standardization, headcount approval flow redesign, SLA audits, and interview training program development.
• Manage a team of coordinators and operations specialists, setting priorities, coaching on operational excellence, and ensuring coordination coverage for a growing recruiting team.
• Drive SLA compliance to target by establishing process controls, automated reminders, and accountability mechanisms in Greenhouse.
• Reduce time‑to‑fill by streamlining operational bottlenecks in interview scheduling, offer approvals, and pre‑offer document processing.
• Operationalize the selected AI interview assessment tool across the recruiting team, including training, change management, hiring‑manager onboarding, and usage analytics.
• Own ATS administration and configuration—custom workflows, approval chains, reporting dashboards, offer templates, and compliance fields for global hiring.
• Lead the headcount approval flow redesign—document current state, map the ideal state, build automated workflows, and launch with clear communication.
• Ensure onboarding compliance for new hires across multiple geographies, working closely with People Operations on background checks, export‑control clearances, and work‑authorization verification.
• Build and maintain the talent‑operations knowledge base with current policies and SLAs.
• Provide operational data to the capacity model—pipeline velocity, stage conversions, and scheduling throughput—to inform resource allocation.

What You Bring

• 6+ years in talent or HR operations, with 4+ years managing a team of coordinators at a scaling technology company.
• Deep expertise with Greenhouse ATS (or comparable system), including administration, workflow configuration, custom reporting, and integration management.
• Experience driving SLA compliance and process adherence across a distributed recruiting team.
• Managing recruiting coordination at scale (100+ hires per quarter) with multi‑timezone scheduling and high‑volume offer processing.
• Successful deployment of new recruiting technology—AI tools, scheduling automation, assessment platforms—with measurable adoption and impact metrics.
• Project‑management capability to run multiple concurrent workstreams without dropping priorities.
• Global hiring experience, especially EMEA compliance and offer‑letter localization.
• Data‑oriented mindset—using metrics to identify bottlenecks and make decisions.

What Makes You Stand Out

• Experience supporting a German entity setup, including familiarity with German employment compliance.
• Background in aerospace, hardware, or manufacturing recruiting operations with export‑control and security‑clearance requirements.
• Experience with headcount‑planning and approval‑workflow tools that integrate with HRIS and finance systems.
• Lean Six Sigma, PMP, or similar process‑improvement credentials.
• Ability to build or rebuild a talent‑operations function from scratch—establishing SLAs, reporting, and documentation where none existed.

Application Deadline

July 31, 2026 by 11:59pm PST

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with company contribution
• Generous Paid Time Off and company‑wide holidays
• 16 weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home‑office and monthly phone/internet reimbursement
• Tuition reimbursement and access to LinkedIn Learning
• Equity
• Commuter benefits for local office workers
• Paid time off for volunteering

Compensation

SanFrancisco salary range: $162,600—$203,200 USD. Additional short‑term and long‑term incentives (bonus and equity) may apply.

EEO Statement

Planet is committed to building a community where everyone belongs and welcomes applicants from all backgrounds. Planet is an equal‑opportunity employer and is committed to providing employment opportunities regardless of protected classifications, in accordance with applicable federal, state, and local laws.

Accommodations

Planet is an inclusive community that will provide accommodations for disabilities or special needs during the hiring process. Contact [e-mail] or your recruiter for confidential assistance.

Privacy Policy

By applying, you acknowledge that you have read our Data Privacy Notice for California Staff Members & Applicants and consent to the collection, processing, and use of your personal information. For European applicants, you acknowledge the Candidate Privacy Notice GDPR Planet Labs Europe and consent accordingly.

AI Interviewing Process

Planet uses Metaview AI to capture notes and improve candidate focus. With candidate consent, interviews may be recorded, and a “Planet AI Notetaker” can provide transcription and summarization. Candidates can opt out without affecting candidacy.

Candidate AI Policy

AI tools such as large language models are strictly prohibited during live interview stages or when completing assessments unless explicitly prompted by an interviewer. Candidates may request AI accommodations; please contact [e-mail].