Global Talent Coordinator: Hiring Ops & Process Improvement

Quince; Palo Alto, Northern (CA, KY); Hybrid; USD 39,000 - 82,000; Full time

Job summary

Quince in Palo Alto seeks a Talent Coordinator to elevate interview coordination at scale. You will design and improve coordination processes, own offer letter governance, administer recruiting systems (Greenhouse and ModernLoop), and influence our recruiting coordinator team.

You will manage complex scheduling across time zones, ensure a top-notch candidate experience, and drive process improvements across the recruiting workflow.

Qualifications

• BA/BS degree or equivalent experience.
• 2+ years of experience in recruiting coordination or recruiting operations, including ownership of process improvements and independent problem-solving.
• Experience owning or significantly contributing to offer processes, recruiting systems administration, or coordination programs.
• Sound judgment and the ability to make good decisions in ambiguous, high-stakes situations with limited direction.
• Ability to guide and develop others and to influence process and tooling decisions.
• Excellent organization, attention to detail, and written and verbal communication.

Responsibilities

• Own and continuously improve interview coordination and scheduling processes, SOPs, and playbooks, exercising independent judgment to redesign workflows as hiring needs, volume, and priorities change.
• Coordinate interviews and own the candidate experience for candidates.
• Independently resolve complex, ambiguous, and escalated scheduling, logistics, and candidate-experience situations, such as executive and leadership loops, multi-site or cross-time-zone panels, and competing high-priority searches, deciding the best path without step-by-step direction.
• Own offer letter maintenance and governance: maintain templates and approval workflows, ensure accuracy and compliance, and evaluate and resolve non-standard offer situations, escalating true exceptions with a recommendation.
• Identify, propose, and implement process enhancements and automations across the recruiting workflow and tech stack, and measure their impact.
• Serve as a power user or administrator for recruiting systems (Greenhouse and ModernLoop), configuring and maintaining workflows and determining how to apply them to new situations.
• Interpret recruiting policies and guidelines and advise recruiters, coordinators, and hiring teams on how to handle non-routine cases.

Skills

Recruiting coordination

Process improvement

Independent problem-solving

Decision making in ambiguity

Mentoring / guidance

Organizational skills

Written & verbal communication

Education

BA/BS degree or equivalent experience

Job description

Quince in Palo Alto seeks a Talent Coordinator to elevate interview coordination at scale. You will design and improve coordination processes, own offer letter governance, administer recruiting systems (Greenhouse and ModernLoop), and influence our recruiting coordinator team.

You will manage complex scheduling across time zones, ensure a top-notch candidate experience, and drive process improvements across the recruiting workflow.