Talent Coordinator

Quince; Palo Alto (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Quince is seeking a Talent Coordinator to raise the bar on how we coordinate hiring at scale. Own interview coordination, scheduling globally, and delivering an exceptional candidate experience for complex searches; design and improve processes; administer recruiting systems, interpret policies, and influence our coordinator team.

You will resolve escalated scheduling challenges and own offer letter governance while improving the recruiting workflow and implementing automation.

Qualifications

• 2+ years of experience in recruiting coordination or operations.
• Ability to guide others and influence process and tooling decisions.
• Strong organizational and written/verbal communication skills.

Responsibilities

• Own interview coordination and scheduling processes for global searches.
• Design and improve coordination processes, SOPs, and playbooks.
• Administer recruiting systems and interpret policies.
• Resolve complex scheduling, logistics, and candidate-experience escalations.
• Govern offer letters, templates, approvals, and non-standard offers.

Skills

Recruiting coordination

Problem solving

Communication

Project management

Attention to detail

Education

BA/BS degree or equivalent

Tools

Greenhouse

ModernLoop

Job description

• We are seeking a Talent Coordinator to raise the bar on how Quince coordinates hiring at scale. This is a role for someone who owns the processes behind interview coordination, exercises independent judgment to solve complex problems, and improves how the coordination function runs, while still scheduling interviews globally and delivering an exceptional candidate experience for our most complex searches
• You will design and improve coordination processes, own offer letter governance, administer recruiting systems, interpret recruiting policies, and influence the work of our recruiting coordinator team
• Own and continuously improve interview coordination and scheduling processes, SOPs, and playbooks, exercising independent judgment to redesign workflows as hiring needs, volume, and priorities change
• Coordinate interviews and own the candidate experience for candidates
• Independently resolve complex, ambiguous, and escalated scheduling, logistics, and candidate-experience situations, such as executive and leadership loops, multi-site or cross-time-zone panels, and competing high-priority searches, deciding the best path without step-by-step direction
• Own offer letter maintenance and governance: maintain templates and approval workflows, ensure accuracy and compliance, and evaluate and resolve non-standard offer situations, escalating true exceptions with a recommendation
• Identify, propose, and implement process enhancements and automations across the recruiting workflow and tech stack, and measure their impact
• Serve as a power user or administrator for recruiting systems (Greenhouse and ModernLoop), configuring and maintaining workflows and determining how to apply them to new situations
• Interpret recruiting policies and guidelines and advise recruiters, coordinators, and hiring teams on how to handle non-routine cases

2+ years of experience in recruiting coordination or recruiting operations, including demonstrated ownership of process improvements and independent problem-solving. Ability to guide and develop others and to influence process and tooling decisions. BA/BS degree or equivalent experience. Sound judgment and the ability to make good decisions in ambiguous, high-stakes situations with limited direction. Experience owning or significantly contributing to offer processes, recruiting systems administration, or coordination programs. Excellent organization, attention to detail, and written and verbal communication