Global Systems Liaison & UAT Lead

TSMC - Taiwan Semiconductor Manufacturing Company Limited; California; On-site; USD 80,000 - 148,000; Full time

Job summary

TSMC North America seeks a senior candidate to act as the strategic conduit between US business users and HQ engineering teams, translating needs into scalable enterprise capabilities. You will champion platform rollouts, lead end-to-end UAT, and drive change management across time zones.

With 8+ years in system project management or related roles, you will tackle bottlenecks across the semiconductor supply chain and customer operations, delivering impactful improvements in collaboration with

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Computer Science, Supply Chain, or a related field.
• Minimum 8 years of experience in system project management, or customer service, preferably within the semiconductor or high-tech supply chain sector.
• Strong proficiency in MS Office (advanced Excel, Word, PowerPoint) and familiarity with enterprise business systems (e.g., SAP, ERP, or CRM).
• Proven analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills with a positive, service-oriented attitude, and solution-provider mindset to function effectively in a fast-paced environment.

Responsibilities

• Liaison & Alignment: Serve as the bridge between US business users and HQ system teams to align local business requirements with global system capabilities, managing project expectations.
• Requirements & UAT: Support system project execution by gathering business requirements, writing user stories/scenarios, coordinating User Acceptance Testing (UAT), and delivering end-user training.
• Change Management: Drive system adoption, advocate for change management among business users, and support successful rollouts of new system features and enhancements.
• System Admin & Support: Act as a proactive solution provider for day-to-day system troubleshooting, administration support, and routine business tasks (e.g., rebate/returns processing, report generation).
• Continuous Improvement: Collaborate with TSMC cross-functional teams to identify process bottlenecks and implement system enhancements to improve productivity.

Skills

Analytical

Problem-solving

Organizational skills

Education

Bachelor's or Master's degree

Tools

MS Office

SAP

ERP

CRM

Job description

TSMC North America seeks a senior candidate to act as the strategic conduit between US business users and HQ engineering teams, translating needs into scalable enterprise capabilities. You will champion platform rollouts, lead end-to-end UAT, and drive change management across time zones.

With 8+ years in system project management or related roles, you will tackle bottlenecks across the semiconductor supply chain and customer operations, delivering impactful improvements in collaboration with