Global ERP & UAT Enablement Specialist

TSMC; San Jose (CA); On-site; USD 80,000 - 148,000; Full time

Job summary

TSMC North America seeks a strategic technical conduit between US business stakeholders and global HQ engineering teams to translate operational needs into scalable enterprise capabilities. You will champion platform rollouts, lead end-to-end UAT, and drive organizational change across time zones to optimize the digital backbone powering the semiconductor supply chain and customer operations.

The role requires 8+ years in system project management or related fields, strong MS Office and

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Computer Science, Supply Chain, or a related field.
• Minimum 8 years of experience in system project management, or customer service, preferably within the semiconductor or high-tech supply chain sector.
• Strong proficiency in MS Office (advanced Excel, Word, PowerPoint) and familiarity with enterprise business systems (e.g., SAP, ERP, or CRM).
• Proven analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills with a positive, service-oriented attitude, and solution-provider mindset to function effectively in a fast-paced environment.

Responsibilities

• Liaison & Alignment: Serve as the bridge between US business users and HQ system teams to align local business requirements with global system capabilities, managing project expectations.
• Requirements & UAT: Support system project execution by gathering business requirements, writing user stories/scenarios, coordinating User Acceptance Testing (UAT), and delivering end-user training.
• Change Management: Drive system adoption, advocate for change management among business users, and support successful rollouts of new system features and enhancements.
• System Admin & Support: Act as a proactive solution provider for day-to-day system troubleshooting, administration support, and routine business tasks (e.g., rebate/returns processing, report generation).
• Continuous Improvement: Collaborate with TSMC cross-functional teams to identify process bottlenecks and implement system enhancements to improve productivity.

Skills

Analytical thinking

Problem solving

Organizational skills

Stakeholder management

Education

Bachelor’s or Master’s degree in Business Administration, Computer Science, Supply Chain

Tools

SAP

ERP

CRM

Job description

TSMC North America seeks a strategic technical conduit between US business stakeholders and global HQ engineering teams to translate operational needs into scalable enterprise capabilities. You will champion platform rollouts, lead end-to-end UAT, and drive organizational change across time zones to optimize the digital backbone powering the semiconductor supply chain and customer operations.

The role requires 8+ years in system project management or related fields, strong MS Office and