Global Systems Engineer: Cloud, Automation & SRE

Universal Music Group; Nashville (TN); On-site; USD 70,000 - 114,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Including 100% coverage for out-patent

Fertility coverage for eligible

Wellbeing reimbursements for fitness,,

Student Loan Repayment Assistance and

401(k) with 100% immediate vesting on

Flexible Paid Time Off (PTO) for exem

3-weeks PTO for non-exempt employees

2-weeks paid Winter Break

10 Company Holidays

Summer Fridays

Generous paid parental leave for every

Job summary

Universal Music Group in Nashville seeks a Systems Engineer to join our Technical Operations Center, applying server and cloud management skills to support global infrastructure. You will troubleshoot, communicate results to stakeholders, and collaborate with IT teams and vendors to resolve issues.

The role requires strong scripting, automation knowledge, and experience with AWS/Azure/Google cloud, virtualization (VMware/Hyper-V), and IaC concepts.

Qualifications

• Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google).
• Strong knowledge of virtualization technology (VMware, Hyper-V).
• Must possess strong people skills and the ability to be both diplomatic and firm.
• Familiarity with operating system administration and tools including Microsoft, Mac OS X, andLinux.
• Experience with scripting to develop automation and reporting.
• Exposure to managing large cloud server infrastructure on AWS and/or Azure.
• Communicate clearly in both the written and verbal mode to technical and non-technical audiences.
• Manage time well in a high-interruption operational environment. Handle the details of several technical tasks simultaneously.
• Customer and service delivery oriented.
• Be an excellent and creative problem solver.
• Knowledge of Infrastructure as Code.

Responsibilities

• Diagnose and solve problems, frequently under time constraints and business pressure.
• Contribute to detailed capacity and performance analysis.
• Work with vendors and global/regional IT groups to resolve problems in a timely manner.
• Serves as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communication.
• Monitor infrastructure operational alerts e.g., environmental, server performance and devices and escalation as necessary.
• Maintain high quality process and procedure documentation.
• Maintain and implement high quality operational standards, processes and procedures.
• Maintain redundancy, backup and recovery processes, and disaster recovery procedures.
• Maintain & enhance knowledge of key technologies.
• Monitor and tune systems to identify and eliminate issues and potential bottlenecks.
• Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required.
• Participate in developing automation to reduce the time spent on routine tasks.
• This position will be shift-based.

Job description

Universal Music Group in Nashville seeks a Systems Engineer to join our Technical Operations Center, applying server and cloud management skills to support global infrastructure. You will troubleshoot, communicate results to stakeholders, and collaborate with IT teams and vendors to resolve issues.

The role requires strong scripting, automation knowledge, and experience with AWS/Azure/Google cloud, virtualization (VMware/Hyper-V), and IaC concepts.