Systems Engineer

600 UMG Recordings Inc; Tennessee; On-site; USD 70,000 - 114,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO and paid holidays

Winter Break

Generous parental leave

Job summary

Universal Music Group seeks a Systems Engineer to join our Technical Operations Center. You will apply server and cloud management skills to ensure the smooth operation of the UMG Global infrastructure.

Responsibilities include diagnosing issues, performing capacity analyses, and coordinating with vendors and regional IT groups for timely resolutions. On-call duties and automation development are expected as part of a dynamic team.

Qualifications

• Bachelor's Degree in Computer Science or Engineering or closely related field.
• Preferred certifications: AWS, MCSE, ITIL Foundation.

Responsibilities

• Diagnose and resolve infrastructure issues under time pressure.
• Perform capacity and performance analysis.
• Collaborate with global IT groups to resolve problems.
• Serve as escalation point for operational issues and communicate timely.
• Monitor infrastructure alerts and ensure documentation and standards.

Skills

AWS

Azure

Google Cloud

VMware

Hyper-V

Scripting

Infrastructure as Code

Communication

Incident management

On-call support

Education

Bachelor's Degree in Computer Science or Engineering

ITIL Foundation Certification

AWS / MCSE Certifications preferred

Tools

Git

GitHub/Bitbucket

Job description

Position Overview

We are currently seeking a Systems Engineer to be a key member of our Technical Operations Center. The role involves applying server and cloud management skills in a global enterprise to ensure the smooth and efficient operation of the UMG Global infrastructure.

Responsibilities

• Diagnose and solve problems, frequently under time constraints and business pressure.
• Contribute to detailed capacity and performance analysis.
• Work with vendors and global/regional IT groups to resolve problems in a timely manner.
• Serve as the primary escalation point for UMG application communities and sourcing providers for operational issues, ensuring timely resolution and communication.
• Monitor infrastructure operational alerts (e.g., environmental, server performance, and devices) and escalate as necessary.
• Maintain high‑quality process and procedure documentation.
• Maintain and implement high‑quality operational standards, processes, and procedures.
• Maintain redundancy, backup and recovery processes, and disaster recovery procedures.
• Maintain and enhance knowledge of key technologies.
• Monitor and tune systems to identify and eliminate issues and potential bottlenecks.
• Participate in on‑call rotation; work out of standard business hours as required.
• Participate in developing automation to reduce time spent on routine tasks.
• Work shift‑based, providing timely resolution and communication for operational issues.

Qualifications

• Minimum of three years’ experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google).
• Strong knowledge of virtualization technology (VMware, Hyper‑V).
• Strong people skills and the ability to be both diplomatic and firm.
• Familiarity with operating system administration and tools including Microsoft, MacOSX, and Linux.
• Experience with scripting to develop automation and reporting.
• Exposure to managing large cloud server infrastructure on AWS and/or Azure.
• Ability to communicate clearly in both written and verbal modes to technical and non‑technical audiences.
• Time‑management skills in a high‑interruption operational environment.
• Ability to manage multiple technical tasks simultaneously.
• Customer and service delivery orientation.
• Excellent and creative problem‑solving skills.
• Knowledge of Infrastructure as Code.
• Desirable: MCSE and/or Linux certifications.
• Desirable: Exposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket).
• Desirable: Familiarity with Systems Reliability Engineering principles, automation, and AI.
• Desirable: International experience and additional languages.

Education

• Bachelor’s Degree in Computer Science or Engineering or a closely related field, or comparable education and experience.
• Preferred certifications: AWS, MCSE, other professional certifications; ITIL Foundation Certification strongly desired.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 100% coverage for out‑patient in‑network mental health services.
• Fertility coverage for eligible medical plan participants.
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and more (up to $720/year).
• Student loan repayment assistance and tuition reimbursement.
• 401(k) with 100% immediate vesting on the first 5% of contributions, plus an additional UMG contribution.
• Flexible Paid Time Off (PTO) for exempt employees; 3‑weeks PTO for non‑exempt employees.
• 2‑weeks paid Winter Break.
• 10 Company Holidays (including Juneteenth and Wellbeing Day).
• Summer Fridays (between Memorial Day and Labor Day).
• Generous paid parental leave for every type of parent.

Disclaimer – Equal Opportunity & E‑Verify

Universal Music Group is an Equal Opportunity Employer. We are an E‑Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. Please note, UMG is not enrolled in E‑Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E‑Verify, for example candidates on STEM‑OPT.

Job Details

Job Category: Technology
Salary Range: $70,000 - $114,000
The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.