Global Sustainability Account Manager (Remote)

Us Green Building Council; Washington (District of Columbia); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with employer matching

New Hire home office set‑up

Health coverage for you and immediate

Paid holidays and PTO

Job summary

U.S. Green Building Council (USGBC) seeks a Customer Account Manager in Washington, DC to manage strategic client relationships and drive renewal and expansion across a global portfolio.

You’ll align customer priorities with USGBC/GBCI products and services, working with market leads and solution teams to ensure ongoing success. The role emphasizes account planning, stakeholder engagement, and forecasting, with opportunities to shape multi-region strategies and coordinate with internal teams for

Qualifications

• Five years of progressively responsible experience in B2B account management, consultative sales, or customer success with retention or growth responsibility.
• Experience developing account plans and engaging executive and procurement stakeholders.
• Experience managing complex customer portfolios with cross-functional coordination across regions.
• Experience with consultative discovery, account planning, value communication, and forecasting.
• Experience collaborating with commercial teams and service providers while maintaining account ownership.
• Familiarity with sustainability or green building-related portfolios is a plus.

Responsibilities

• Global account management and strategic planning for assigned accounts across regions.
• Build and maintain long-term customer relationships with owners, operators, and developers.
• Identify opportunities for renewals, cross-product engagement, and expansion.
• Manage opportunities from qualification through closing with accurate CRM records.
• Coordinate cross-functional engagement to align internal teams around a unified customer strategy.
• Support customer onboarding, outcomes, and success plans with cross-functional collaboration.

Skills

Account management

Consultative sales

Relationship management

Forecasting

Cross-functional collaboration

Executive stakeholder engagement

Multiregional experience

Education

Bachelor’s degree in business administration, marketing, communications, international business, sustainability, or related field

Advanced degree in business administration, international business, marketing, or related discipline preferred

Tools

Salesforce

Microsoft 365

Job description

U.S. Green Building Council (USGBC) seeks a Customer Account Manager in Washington, DC to manage strategic client relationships and drive renewal and expansion across a global portfolio.

You’ll align customer priorities with USGBC/GBCI products and services, working with market leads and solution teams to ensure ongoing success. The role emphasizes account planning, stakeholder engagement, and forecasting, with opportunities to shape multi-region strategies and coordinate with internal teams for