Global Sustainability Account Manager

U.S. Green Building Council; Washington (District of Columbia); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

401(k) with employer matching

Healthcare coverage

Professional development reimbursement

Home office setup

Paid time off

Job summary

U.S. Green Building Council is seeking a Customer Account Manager to build and manage enduring commercial relationships across the USGBC/GBCI portfolio.

You will own account planning, retention, renewals, expansion, and cross‑product engagement, coordinating with market leads, client solutions, and channel partners to drive long‑term customer success. You will support a global portfolio across regions, reporting to the Director, Account Management and collaborating with regional directors, sales

Qualifications

• Minimum five years in B2B account management or related field.
• Experience engaging executive stakeholders and procurement teams.
• Strong account planning, forecasting, and cross-functional collaboration.
• Familiarity with sustainability services or complex professional portfolios a plus.

Responsibilities

• Develop and maintain account plans and stakeholder maps for assigned portfolios.
• Drive customer retention, renewals, and expansion opportunities.
• Coordinate with cross‑functional teams to align on customer strategy and outcomes.
• Maintain accurate CRM records and provide actionable insights to leadership.

Skills

Consultative selling

Relationship management

Account planning

Executive stakeholder engagement

Cross-functional coordination

Sales forecasting

Education

Bachelor's degree in business administration, marketing, or related field

Advanced degree preferred

Tools

Salesforce

Microsoft 365

CRM analytics & dashboards

Job description

U.S. Green Building Council is seeking a Customer Account Manager to build and manage enduring commercial relationships across the USGBC/GBCI portfolio.

You will own account planning, retention, renewals, expansion, and cross‑product engagement, coordinating with market leads, client solutions, and channel partners to drive long‑term customer success. You will support a global portfolio across regions, reporting to the Director, Account Management and collaborating with regional directors, sales