Global Strategic Customer Success Manager

TE Connectivity Ltd.; Middletown Township (PA); On-site; USD 78,000 - 117,000; Full time

Benefits offered by this job

Health insurance

401(k)

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Job summary

TE Connectivity is seeking a Customer Success Manager to act as a strategic partner and primary contact for key customer accounts, guiding them from onboarding through production fulfillment.

You will build strong relationships, coordinate across ODM/OEM Sales, Product Management, Support and Operations, and ensure on-time delivery while resolving complex requirements and escalating issues as needed.

Qualifications

• Strong cross-functional collaboration and communication with customers and internal teams.
• Ability to manage complex customer requirements and drive programs.
• Proactive problem solving across product, supply chain and operations.
• Experience coordinating with ODM/OEM, sales, and support teams.
• Proven ability to lead projects and maintain executive-level relationships.

Responsibilities

• Central point of contact for Hyperscale or Lighthouse accounts.
• Coordinate information from regions to GAM and customers.
• Lead collaboration with ODM/OEM Sales, PM, Support and Operations.
• Read forecasts and work with supply chain to establish load.
• Maintain relationships with key stakeholders; possible travel.
• Coordinate samples to ensure timely delivery.
• Monitor orders and ensure best ship dates; support with tracking.
• Onboard customers, portals, EDI, and consignment programs.

Skills

Cross-functional collaboration

Strategic partnerships

Project management

Customer relationships

Communication skills

Job description

TE Connectivity is seeking a Customer Success Manager to act as a strategic partner and primary contact for key customer accounts, guiding them from onboarding through production fulfillment.

You will build strong relationships, coordinate across ODM/OEM Sales, Product Management, Support and Operations, and ensure on-time delivery while resolving complex requirements and escalating issues as needed.