Strategic Customer Success & Programs Lead

Phoenixcontact; City of Middletown (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k matching

Maternity leave

Paternity leave

Life insurance

Disability insurance

On-site gym

Tuition assistance

Job summary

Phoenix Contact is seeking a Customer Success Manager to act as a strategic liaison among customers, sales, operations, sourcing, engineering, and other internal teams to ensure successful BOM execution, Tier 1 network sourcing, and integrated S&OP across global data center initiatives.

The role emphasizes independent program leadership, risk mitigation, and driving customer satisfaction through proactive engagement, cross-functional collaboration, and disciplined project management.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field.
• 5+ years of experience in customer operations, project management, or supply chain roles.
• Excellent communication and stakeholder management skills; proficiency with ERP systems and forecasting tools.

Responsibilities

• Manage system BOMs, Tier 1 network sourcing strategies, and demand planning for assigned accounts.
• Coordinate cross-functional planning with Sales, Operations, Supply Chain, Engineering, and Product Management.
• Analyze forecast data to identify trends, risks, and opportunities affecting operations.
• Serve as trusted advisor balancing customer requirements with internal priorities.
• Lead customer-facing discussions on demand planning and project execution.
• Escalate issues through established channels and drive timely resolutions.

Skills

Analytical problem solving

Excellent communication

Stakeholder management

Education

Bachelor’s degree in Business, Supply Chain, Engineering, or related field

Tools

ERP systems

Customer portals

Forecasting tools

Job description

Phoenix Contact is seeking a Customer Success Manager to act as a strategic liaison among customers, sales, operations, sourcing, engineering, and other internal teams to ensure successful BOM execution, Tier 1 network sourcing, and integrated S&OP across global data center initiatives.

The role emphasizes independent program leadership, risk mitigation, and driving customer satisfaction through proactive engagement, cross-functional collaboration, and disciplined project management.