Strategic Customer Success Manager
Molex
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Benefits offered by this job
Job summary
Molex seeks a Customer Success Manager to serve as the primary integrator between the customer and Molex, ensuring demand translates into coordinated execution across engineering, supply chain, manufacturing, and commercial teams. This role protects customer trust by anticipating risks and aligning internal teams.
Based at our Lisle, IL headquarters, you will partner with Sales, Program Management, Customer Service, Engineering, and Plant Operations to deliver reliable execution and transparent
Qualifications
- 5+ years in customer success, technical account management, program management, or related role.
- Experience supporting complex customer accounts or programs.
- Experience in a customer-facing role and cross-functional teams.
Responsibilities
- Serve as a trusted point of contact for strategic customers.
- Develop deep understanding of the customer's organization and priorities.
- Ensure alignment between customer expectations and Molex capabilities.
- Coordinate responses across sales, engineering, supply chain, manufacturing, and customer service.
- Monitor indicators that commitments may be at risk and surface risks early.
- Escalate issues proactively and engage the right leaders before impact.
Skills
Education
Tools
Job description
Molex seeks a Customer Success Manager to serve as the primary integrator between the customer and Molex, ensuring demand translates into coordinated execution across engineering, supply chain, manufacturing, and commercial teams. This role protects customer trust by anticipating risks and aligning internal teams.
Based at our Lisle, IL headquarters, you will partner with Sales, Program Management, Customer Service, Engineering, and Plant Operations to deliver reliable execution and transparent
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
