End-to-End Customer Success Manager - Support Teams

thriveglobal; United States; On-site; USD 96,000 - 118,000; Full time

Benefits offered by this job

Career Growth

Health Benefits

Paid Time Off

401(k) match

Job summary

Thrive Global is seeking a Customer Success Manager to own a portfolio of named TST accounts from launch through renewal. You will manage implementation and integration, track progress, and lead business reviews while growing client relationships in a high-volume environment.

You will collaborate with Product, Engineering, Data, Sales, Legal, and Security to drive value, retention, and expansion. A strong communicator with data fluency is essential for success.

Qualifications

• Bachelor’s degree or equivalent relevant professional experience.
• At least five years in customer success, account management, or similar role (SaaS experience preferred).
• Experience owning named accounts within SaaS/enterprise services.
• Experience renewing or growing targets.
• Strong executive communication and presenting skills.
• Ability to manage multiple client workstreams with organization and accountability.
• Proficiency in Excel or Google Sheets and data interpretation.
• Ability to learn technical products quickly and coordinate with implementation teams.

Responsibilities

• Own a portfolio of client relationships and serve as day-to-day contact for assigned accounts.
• Lead implementation and integration, coordinating with Product, Engineering, and Data.
• Drive ongoing client workstreams with clear action plans and risk management.
• Measure engagement and outcomes, translating data into insights.
• Lead strategic business reviews and connect wellbeing insights to business value.
• Drive renewal and expansion through account strategies and collaboration with internal teams.
• Champion client feedback in product and roadmap discussions and coordinate with Sales, Legal, Security.

Skills

End-to-end ownership

Executive communication

Cross-functional partnership

Data interpretation

Renewal and expansion

Education

Bachelor’s degree or equivalent

Tools

Excel/Sheets

Job description

Thrive Global is seeking a Customer Success Manager to own a portfolio of named TST accounts from launch through renewal. You will manage implementation and integration, track progress, and lead business reviews while growing client relationships in a high-volume environment.

You will collaborate with Product, Engineering, Data, Sales, Legal, and Security to drive value, retention, and expansion. A strong communicator with data fluency is essential for success.