Customer Success Manager

TE Connectivity Ltd.; Middletown Township (PA); On-site; USD 78,000 - 117,000; Full time

Benefits offered by this job

Health insurance

401(k)

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Job summary

TE Connectivity is seeking a Customer Success Manager to act as a strategic partner and primary contact for key customer accounts, guiding them from onboarding through production fulfillment.

You will build strong relationships, coordinate across ODM/OEM Sales, Product Management, Support and Operations, and ensure on-time delivery while resolving complex requirements and escalating issues as needed.

Qualifications

• Strong cross-functional collaboration and communication with customers and internal teams.
• Ability to manage complex customer requirements and drive programs.
• Proactive problem solving across product, supply chain and operations.
• Experience coordinating with ODM/OEM, sales, and support teams.
• Proven ability to lead projects and maintain executive-level relationships.

Responsibilities

• Central point of contact for Hyperscale or Lighthouse accounts.
• Coordinate information from regions to GAM and customers.
• Lead collaboration with ODM/OEM Sales, PM, Support and Operations.
• Read forecasts and work with supply chain to establish load.
• Maintain relationships with key stakeholders; possible travel.
• Coordinate samples to ensure timely delivery.
• Monitor orders and ensure best ship dates; support with tracking.
• Onboard customers, portals, EDI, and consignment programs.

Skills

Cross-functional collaboration

Strategic partnerships

Project management

Customer relationships

Communication skills

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Sales and Marketing Teams are responsible for the sales and marketing of TE's products, systems or services including sales oriented activities, market development and communications.

The Customer Success Manager serves as a strategic partner and primary point of contact for key customer accounts, ensuring an exceptional customer experience throughout the product lifecycle. This role is responsible for building strong customer relationships, coordinating cross-functional teams, and driving successful execution of customer programs from onboarding through production fulfillment. The ideal candidate is a proactive problem solver who can effectively manage complex customer requirements, facilitate communication across internal and external stakeholders, and ensure customer satisfaction through operational excellence, responsiveness, and continuous collaboration.

• The central point of contact of communication and escalation for Hyperscale or Lighthouse accounts
• Coordinate information from each region to provide information to the GAM and the customer from a global perspective
• Effectively lead collaboration with ODM/OEM Sales, Product Management, Support and Operations if needed regarding fulfillment
• Read forecasts for business direct and through ODMs and work with supply chain to establish load
• Establish lasting relationships with key stakeholders within the customer
  • Possible travel to customers
• Maintain a list of PCN coordinate with the DRI owners to populate regular updates
• Participating in projects to ensure they are completed on time with Product Management NPI and mass production fulfillment
  • Coordinate samples to ensure delivery on time
• Monitor direct and indirect orders for on time delivery through zbmt and following the LRC process
• Support GAM as needed with information trackingIn line down situations and decommits, work with the CCP and Supply Chain team to understand issues ensure we are providing the best possible ship date
• Onboarding of Customers, portals, edi, and consignment programs
  • Consignment programs if applicable by customer

What Your Background Should Look Like

• Strong understanding of the business
• Ability to provide direction to cross functional groups
• Someone who can take lead with tough challenges and demonstrate skills in problem solving
• Strong communication skills, written and verbal, professionalism, and ability to work with all levels of within the customer
• Positive attitude and demonstration of flexibility in project management approach to meet client needs
• Attention to detail and the ability to analyze and problem solve
• Ability to manage multiple tasks and responsibilities along with successfully working under time constraints
• Excellent organizational skills and a demonstrated ability to effectively coordinate, plan, monitor and manage projects

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

Compensation

• Competitive base salary commensurate with experience: $78,100 - $117,200 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

EOE, Including Disability/Vets