Global SRE Director: Reliability & Automation

JPMorgan Chase & Co.; Tampa (FL); Presencial; USD 210.000 - 260.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in the United States is seeking a Director of Site Reliability Engineering to lead global SRE and production engineering for merchant services across regions.

You will define the portfolio operating model, governance, and performance, aligning reliability with client impact and regulatory expectations. You will elevate the organization from incident response to end-to-end ownership, setting standards, and driving cross-region collaboration among product, development, and

Formación

• 7+ years of experience building, operating, troubleshooting, and improving production software, platforms, or infrastructure at scale.
• Strong software-engineering fundamentals, including programming or scripting languages, APIs, automated testing, code review, version control, and CI/CD practices.
• Experience designing and operating distributed production systems, including architecture, service dependencies, performance and capacity management, fault tolerance, and security in a regulated environment.
• Experience applying SRE practices, including service-level indicators and objectives, error budgets, observability across metrics, logs, and traces, resilience engineering, automation, and toil reduction.
• Experience with on-call operations, major incident response, root-cause analysis, problem and change management, service recovery, and durable remediation for high-volume transaction-processing services.
• Experience leading technologists and software or SRE teams: setting technical direction, evaluating architecture and trade-offs, developing talent, removing delivery roadblocks, and communicating complex technical ideas clearly.
• Experience evaluating, building, or governing agentic AI capabilities for software-engineering or SRE workflows, including bounded tool access, least privilege, testing and monitoring, human approval for consequential actions, data protection, and auditability.

Responsabilidades

• Set global support and production-engineering strategy, champion innovation and operational change, and guide complex cross-functional projects with broad direction; ensure delivery meets compliance standards, service-level agreements, and business requirements while defining service ownership, regional coverage, operating routines, escalation paths, and continuity expectations.
• Establish portfolio-wide reliability standards and governance for service-level objectives, error budgets, availability, detection and recovery, repeat incidents, change outcomes, and client impact. Own the portfolio scorecard and executive reporting cadence, translating service, client, risk, control, and automation signals into priorities, investment choices, and accountable corrective actions.
• Lead governance for material incidents and systemic problems across regions, ensuring disciplined command, timely escalation, credible impact assessment, root-cause quality, and durable remediation. Set cross-portfolio change and resiliency guardrails and partner with technology and business leaders to resolve risk-versus-delivery trade-offs without displacing service-owner accountability.
• Oversee portfolio controls and evidence for patching, certificates, vulnerabilities, end-of-life technology, audit findings, and regulatory commitments; partner with Risk, Compliance, Legal, and Operations to prioritize exposure, strengthen evidence, and close remediation gaps.
• Sponsor measurable automation and toil reduction, including runbook execution and control-evidence collection; track manual effort retired and capacity returned to strategic change. Govern enterprise-authorized AI-assisted workflows with human validation, data safeguards, traceability, and appropriate review and escalation.
• Align product, application development, central SRE and observability, business, implementation, and service teams through clear agreements and dependency management. Anticipate team needs, remove roadblocks, and establish consistent regional routines for onboarding, implementation, service reviews, and client escalations.
• Build a high-performing global organization through clear expectations, equitable delegation, active engagement and career conversations, and hiring, developing, and recognizing talent. Strengthen manager and service-owner capability, succession and backup coverage, merchant-services domain expertise, and a culture of conduct, controls, and operational discipline; deliver concise executive updates on portfolio health, impact, risks, initiatives, and decisions.

Conocimientos

SRE practices

On-call operations

Incident response

Automation

Distributed systems

Leadership

Educación

Bachelor's degree

Herramientas

CI/CD

Monitoring tools

Descripción del empleo

JPMorgan Chase & Co. in the United States is seeking a Director of Site Reliability Engineering to lead global SRE and production engineering for merchant services across regions.

You will define the portfolio operating model, governance, and performance, aligning reliability with client impact and regulatory expectations. You will elevate the organization from incident response to end-to-end ownership, setting standards, and driving cross-region collaboration among product, development, and