Global SOC Operations Lead — Service Delivery & Growth
Iflow Energy Solutions Inc.
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Descrizione del lavoro
Iflow Energy Solutions Inc. is seeking a Security Operations Center (SOC) Operations Lead in Plano, TX. The role owns service quality, governance, and cross-functional delivery for enterprise security operations, guiding technical leads and coordinating with global clients.
You will drive growth, oversee escalations, and partner with analytics and incident response teams to strengthen capabilities and ensure high-quality service outcomes.
Competenze
- Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field preferred.
- Minimum 5 years of technology or cybersecurity consulting/IT security experience.
- Proven leadership of SOC or cybersecurity service teams.
Mansioni
- Own end-to-end security service delivery and governance, aligning service expectations and performance.
- Serve as primary service contact for global customers, leading service reviews, communications, and escalations.
- Assess customer needs to shape service strategy and delivery plans.
- Lead cross-functional programs with milestones, risks, and stakeholder reporting.
- Lead and coach the delivery team with technical leads to strengthen collaboration and accountability.
- Partner with security analytics, detection engineering, and incident response teams to manage escalations.
- Drive service efficiency, scalability, and growth plans for customer adoption and new services.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Iflow Energy Solutions Inc. is seeking a Security Operations Center (SOC) Operations Lead in Plano, TX. The role owns service quality, governance, and cross-functional delivery for enterprise security operations, guiding technical leads and coordinating with global clients.
You will drive growth, oversee escalations, and partner with analytics and incident response teams to strengthen capabilities and ensure high-quality service outcomes.
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