Security Operations Center (SOC) Operations Lead

QUICK USA; Plano (TX); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

PTO

Sick leave

401K

Job summary

Quick USA Inc. is seeking a Security Operations Center (SOC) Operations Lead in Plano, TX. You will own end-to-end security service delivery, governance, and customer engagement across global clients in a hybrid work setting.

The role focuses on shaping service strategy, guiding technical leads, and ensuring high-quality SOC services with emphasis on scalability and ongoing improvement.

Qualifications

• Proven leadership of SOC or cybersecurity service teams.
• Experience leading security service delivery and governance.
• Strong understanding of threat detection and incident response.
• Experience driving service quality, scalability, and efficiency.

Responsibilities

• Own end-to-end security service delivery and governance.
• Serve as primary service contact for global customers.
• Assess customer needs to shape service strategy and delivery plans.
• Lead cross-functional programs with milestones and risks.
• Coach the service delivery team with technical leads.
• Partner with security analytics and incident response teams.
• Drive efficiency, scalability, and process improvements.
• Report performance and strategic progress to leadership.
• Develop growth plans to expand customer adoption.

Skills

SOC operations

Leadership

Incident response

Service delivery

Stakeholder management

Cross-functional coordination

Governance

Security analytics collaboration

Education

Bachelor’s degree in Cybersecurity/IT/CS

Job description

Security Operations Center (SOC) Operations Lead

Summary

The SOC Operations Lead owns service quality, customer engagement, service strategy, and cross-functional program delivery for security operations center (SOC) services. Supporting enterprise clients and their affiliated organizations globally, the role aligns service outcomes with organizational security goals. The Lead turns customer and business needs into service plans, develops the team with technical leads, and supports sustainable service growth. Technical leads own day-to-day alert triage and incident handling; lead oversees service outcomes, customer communications, escalations, and cross-team alignment.

Essential Duties

• Own end-to-end security service delivery and governance, aligning service expectations, security priorities, performance, and continuous improvement.
• Serve as the primary service contact for global customers, leading service reviews, communications, and escalations.
• Assess customer needs and security challenges to shape service strategy and delivery plans.
• Lead cross-functional programs, managing priorities, milestones, dependencies, risks, and stakeholder reporting.
• Lead and coach the service delivery team with technical leads, strengthening collaboration, development, and accountability.
• Partner with security analytics, detection engineering, and incident response teams to strengthen capabilities and manage escalations.
• Drive service efficiency, scalability, and process improvement to support evolving customer demand.
• Report service performance, customer feedback, threat developments, and strategic progress to leadership.
• Develop growth plans to expand customer adoption and introduce new security services.

Working Hours / Working style

09:00 - 18:00 (40hrs/week)

Monday to Friday

Hybrid

Working Location

Plano, TX

Up to 10% Travel is required.

Salary / Benefit

$110K - $140K

Employment type (Direct Hire or Contract-to-Hire) will be determined based on the candidate's experience and background.

Medical, Dental, Vision, Life

PTO, SL

401K

Holidays

Saturday, Sunday and Company holiday.

Qualifications

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field (preferred)
• Minimum 5 years of recent experience in technology consulting, cybersecurity consulting, or the IT security industry.
• Experience leading systems integration and cybersecurity transformation programs, managing priorities, milestones, dependencies, risks, and quality.
• Proven leadership of SOC or comparable cybersecurity service teams, including team management, coaching, and development.
• Strong understanding of cybersecurity operations, including threat detection and incident response.
• Experience improving service quality, scalability, and operational efficiency across security operations.