Global SMB Success Architect - AI-Driven Onboarding

Socket.dev; Georgia; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Salesforce is seeking a Customer Success professional to guide SMB, Mid Market, and Enterprise accounts through onboarding, implementation, and ongoing adoption of AI-driven tools like the Qualified Agentic Marketing Platform and Piper the AI SDR Agent.

You will collaborate across Marketing, Sales, RevOps, and IT to craft scalable inbound pipeline strategies and ensure measurable outcomes, while advancing platform value and renewal opportunities.

Qualifications

• 3–5 years of SMB/Mid Market/Enterprise software experience.
• Hands-on experience with AI tools and building AI agents/workflows.
• Comfortable operating in a fast-paced, high-volume book of business using agentic tooling.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• Bachelor's degree required.

Responsibilities

• Lead customers through onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent.
• Manage a high-volume SMB account book, delivering scalable implementation and ongoing management without sacrificing quality.
• Partner with stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline strategies.
• Architect and implement solutions integrating with Salesforce, marketing automation platforms, routing workflows, and GTM systems.
• Guide customers through AI-powered buyer engagement configurations across web and email channels.
• Translate business objectives into technical designs, flows, segmentation, and AI SDR goals.
• Advise with Enterprise Architects and RevOps to establish scalable data models, integrations, governance.
• Drive customer enablement by educating teams on agentic marketing, AI SDR operations, and optimization best practices.
• Analyze engagement, pipeline impact, and adoption trends to deliver strategic recommendations.
• Conduct ESRs and roadmap discussions to demonstrate business impact and future growth opportunities.
• Partner with Product, Engineering, Sales, and Marketing to surface feedback and improve outcomes.
• Act as trusted advisor to maximize platform value and time-to-pipeline.
• Support expansion and renewal conversations for deeper adoption and impact.

Skills

Interpersonal skills

Communication

Persuasion

Presentation

Writing

Education

Bachelor's degree

Tools

Salesforce CRM

Marketing automation

HTML

CSS

JavaScript

Job description

Salesforce is seeking a Customer Success professional to guide SMB, Mid Market, and Enterprise accounts through onboarding, implementation, and ongoing adoption of AI-driven tools like the Qualified Agentic Marketing Platform and Piper the AI SDR Agent.

You will collaborate across Marketing, Sales, RevOps, and IT to craft scalable inbound pipeline strategies and ensure measurable outcomes, while advancing platform value and renewal opportunities.