Global SMB Intelligence & Insights Lead

Visa; San Francisco (CA); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Visa is hiring a Senior Manager - SMB Intelligence & Insights to drive the global SMB intelligence agenda. You will transform customer, market, competitive, and ecosystem signals into actionable insights that shape strategy and accelerate growth.

You will lead research partnerships, develop strategic reports, and champion customer-centric decisions across product, GTM, and investments. This role requires influencing executives and collaborating across regions.

Qualifications

• 8+ years of relevant work experience with a Bachelor's Degree.
• Strong expertise in market, customer and competitive intelligence.
• Proven ability to influence senior leaders with insights.

Responsibilities

• Build the SMB Voice of the Customer and unify global SMB insights.
• Shape the SMB intelligence agenda and translate insights into action.
• Monitor the SMB ecosystem and deliver competitive intelligence.
• Connect intelligence to performance with executive-level narratives.

Skills

Senior leadership

Market intelligence

Customer insights

Strategic thinking

Education

Bachelor's degree

Advanced degree preferred

Job description

Visa is hiring a Senior Manager - SMB Intelligence & Insights to drive the global SMB intelligence agenda. You will transform customer, market, competitive, and ecosystem signals into actionable insights that shape strategy and accelerate growth.

You will lead research partnerships, develop strategic reports, and champion customer-centric decisions across product, GTM, and investments. This role requires influencing executives and collaborating across regions.