Global Slack Community Lead for Data Practitioners

Fivetran; Michigan; On-site; USD 130,000 - 163,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

RSU stock grants

Professional development

Team events

Cell phone stipend

Job summary

Fivetran is seeking a veteran in digital community management to lead the dbt Slack community. You will cultivate a welcoming space for data practitioners to connect, learn, and collaborate, coordinating with internal teams to grow participation and surface insights.

The role focuses on day-to-day operations, strategy evolution, and scalable workflows, driving engagement metrics and member satisfaction across regions.

Qualifications

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
• Demonstrated experience owning day-to-day operations for a large online community (Slack/Discord/forum), including moderation, member support, and community health.
• Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale.
• Experience building and improving moderation and support workflows, including Code of Conduct enforcement.
• Excellent written communication and facilitation skills; de-escalate issues and encourage productive conversation.
• Experience using community tooling and analytics to track engagement, identify trends, and drive improvement.
• Data-informed decision making, including defining KPIs for engagement and health, and reporting outcomes to stakeholders.

Responsibilities

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide.
• Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
• Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement.
• Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
• Create content systems that keep members informed and activated (announcements, highlights, prompts, and community storytelling).
• Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes.
• Monitor and report on key engagement and health metrics and run experiments to improve them.
• Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations, web portal).
• Plan for and manage incident response in collaboration with Legal/People/Security as needed.
• Support cross-channel digital engagement efforts beyond Slack to create a cohesive member journey.

Skills

Community management

Online engagement

Moderation workflows

Communication skills

Cross-functional collaboration

Data-driven decisions

Stakeholder management

Slack/Discord expertise

Tools

Slack/Discord

Common Room

Analytics tools

Job description

Fivetran is seeking a veteran in digital community management to lead the dbt Slack community. You will cultivate a welcoming space for data practitioners to connect, learn, and collaborate, coordinating with internal teams to grow participation and surface insights.

The role focuses on day-to-day operations, strategy evolution, and scalable workflows, driving engagement metrics and member satisfaction across regions.