Global Site Engagement & Insights Associate Director Remote

WCG Clinical, Inc.; Oklahoma City (OK); On-site; USD 92,000 - 143,000; Full time

Benefits offered by this job

Remote work option

Job summary

WCG Clinical, Inc. is seeking a Site Engagement & Insights Associate Director to lead the CenterWatch site survey program, including the Global Site Relationship Survey and Sponsor Company Survey.

You will own the full survey lifecycle, from design to readouts, and connect insights to product and service development across WCG. As the voice of the site, you will build relationships with investigators and site leadership, design multi-language surveys, and deliver actionable, client-facing

Qualifications

• 8+ years of experience in clinical research, with significant time in clinical operations, site engagement, site management, or related sponsor, CRO, or site-facing roles.
• Demonstrated success building and managing site engagement programs and long-term relationships with investigators, study coordinators, and site leadership.
• Experience designing, fielding, and analyzing surveys or voice-of-customer research programs strongly preferred.
• Deep understanding of clinical trial operations and the challenges facing research sites, including staffing, workload, technology burden, and study start-up.
• Excellent presentation and facilitation skills, with experience delivering findings and recommendations to executive audiences.
• Strong writing skills for reports, publications, and client communications.
• Established industry network and external visibility (e.g., conference speaking, industry working groups) a plus.

Responsibilities

• Works with leadership to manage end-to-end execution of the WCG CenterWatch Global Site Relationship Survey program, including the biennial Global Site Survey and the companion Sponsor Company Survey, from design kickoff through survey launch, data collection, report finalization, and readout meetings.
• Supports the CenterWatch Forum of participating sponsor and CRO representatives – facilitates design kickoff and review discussions, prepares meeting materials and draft question sets, and manages the collaborative feedback process from initial draft through site collaboration, validation, and final release to companies.
• Designs and develops survey instruments in collaboration with the Benchmarking & Analytics team, including sponsor/CRO attribute frameworks, site characteristic taxonomies, and importance factors; applies attribute optimization and redundancy analyses to reduce respondent burden while preserving insight.
• Plans and manages survey distribution and fielding, including sampling strategy, multi-language deployment, survey links and email templates for participating companies, site outreach and communications, response monitoring, and initiatives to grow and diversify the global respondent panel.
• Partners with analysts to analyze survey results, interpret findings, and translate data into actionable insights and compelling narratives.
• Develops benchmark reports, publications, and custom client deliverables based on survey findings, including region-, country-, and role-specific analyses and custom data cuts.
• Coordinates and leads client readout meetings and presentations, delivering findings and recommendations to sponsor, CRO, and site audiences up to the executive level.

Skills

Clinical research experience

Site engagement

Survey design

Clinical trial operations

Presentation skills

Writing skills

Education

Bachelor’s degree in life sciences, public health, business, or related field

Advanced degree (MS, MPH, MBA) preferred

Job description

WCG Clinical, Inc. is seeking a Site Engagement & Insights Associate Director to lead the CenterWatch site survey program, including the Global Site Relationship Survey and Sponsor Company Survey.

You will own the full survey lifecycle, from design to readouts, and connect insights to product and service development across WCG. As the voice of the site, you will build relationships with investigators and site leadership, design multi-language surveys, and deliver actionable, client-facing