Global Services Product Manager — Post-Sales Solutions

Emerson Electric Corporation; Austin (TX); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Travel opportunities

Employee benefits

Career development

Job summary

Emerson Electric Co. is seeking a Services Product Manager to own the specification, design, and deployment of post-sales service offerings.

You will partner with BU leadership to shape capabilities, workflows, and customer outcomes across the lifecycle and journey. You will lead cross-functional teams, conduct stakeholder updates, and drive market-driven service features while validating designs with engineering groups and limited customer deployments.

Qualifications

• 8+ years of related experience with a Bachelor's degree or equivalent.
• 3+ years in T&M, Control, and Automation industries.
• Excellent executive-level communication and presentation skills.
• English language proficiency with strong written and spoken skills.
• Travel ~20% to global sites and customer locations.
• US work authorization; visa sponsorship not provided.

Responsibilities

• Conducts regular services business updates for key stakeholders including BU leadership and ELT updates.
• Researches user experience, market trends and functionality to understand service specifications.
• Captures market needs based on feasibility, scale, and ROI.
• Create saleable service features and design-ready specifications focused on outcomes and profitability.
• Design services capabilities with Services Design Engineers for alignment to specs.
• Incubate and validate service designs with Services Validation Engineers and limited customer deployments.
• Maintain post-sales services roadmap across BU and lifecycles.
• Support BU Offering Management with pricing, sales enablement and training.
• Ensure service readiness and engineering support for new service deployments.
• Drive continuous improvement and retirement of services as needed.

Skills

Cross-functional alignment

Executive communication

English proficiency

Travel readiness

Education

Bachelor's degree

Master's degree

PhD

Job description

Emerson Electric Co. is seeking a Services Product Manager to own the specification, design, and deployment of post-sales service offerings.

You will partner with BU leadership to shape capabilities, workflows, and customer outcomes across the lifecycle and journey. You will lead cross-functional teams, conduct stakeholder updates, and drive market-driven service features while validating designs with engineering groups and limited customer deployments.