Services Product Manager - Post-Sales & Lifecycle Strategy

Emerson Electric Co.; Austin (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Emerson Electric Co. is seeking a Services Product Manager to own the specification, design, engineering, and deployment of post-sales service offerings. This role partners with BU leadership to align service strategies with customer outcomes and profitability.

You will lead market research, define service features, maintain roadmaps, and support pricing and training initiatives while ensuring readiness of new services and managing continuous improvement across the lifecycle.

Qualifications

• 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience.
• 3+ years in the T&M or Control and Automation or relevant high-tech industry.
• Demonstrated success in driving cross-functional alignment and execution.
• Excellent executive-level communication and presentation skills.
• English language proficiency with effective oral and written communication skills.
• Travel - 20% to global Services sites and customer locations as needed.
• Legal Authorization to work in the US - visa sponsorship will not be provided.

Responsibilities

• Conducts regular services business updates for key stakeholders including BU’s leadership, Services leadership, and quarterly ELT updates.
• Research on user experience and needs, current market trends to understand specifications of services.
• Capture and filter market's unmet service capabilities needs based on feasibility, scale, and ROI.
• Create saleable service features and deliver design-ready specifications focused on customer outcomes.
• Design services capabilities with Services Design Engineers for alignment to specifications.
• Incubate and validate service designs with Services Validation Engineers, including limited customer delivery.
• Maintain post-sales services roadmap across BU and lifecycle; support marketing and sales strategies.

Education

Bachelor’s degree

Job description

Emerson Electric Co. is seeking a Services Product Manager to own the specification, design, engineering, and deployment of post-sales service offerings. This role partners with BU leadership to align service strategies with customer outcomes and profitability.

You will lead market research, define service features, maintain roadmaps, and support pricing and training initiatives while ensuring readiness of new services and managing continuous improvement across the lifecycle.