Product Manager

Emerson Electric Corporation; Austin (TX); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Travel opportunities

Employee benefits

Career development

Job summary

Emerson Electric Co. is seeking a Services Product Manager to own the specification, design, and deployment of post-sales service offerings.

You will partner with BU leadership to shape capabilities, workflows, and customer outcomes across the lifecycle and journey. You will lead cross-functional teams, conduct stakeholder updates, and drive market-driven service features while validating designs with engineering groups and limited customer deployments.

Qualifications

• 8+ years of related experience with a Bachelor's degree or equivalent.
• 3+ years in T&M, Control, and Automation industries.
• Excellent executive-level communication and presentation skills.
• English language proficiency with strong written and spoken skills.
• Travel ~20% to global sites and customer locations.
• US work authorization; visa sponsorship not provided.

Responsibilities

• Conducts regular services business updates for key stakeholders including BU leadership and ELT updates.
• Researches user experience, market trends and functionality to understand service specifications.
• Captures market needs based on feasibility, scale, and ROI.
• Create saleable service features and design-ready specifications focused on outcomes and profitability.
• Design services capabilities with Services Design Engineers for alignment to specs.
• Incubate and validate service designs with Services Validation Engineers and limited customer deployments.
• Maintain post-sales services roadmap across BU and lifecycles.
• Support BU Offering Management with pricing, sales enablement and training.
• Ensure service readiness and engineering support for new service deployments.
• Drive continuous improvement and retirement of services as needed.

Skills

Cross-functional alignment

Executive communication

English proficiency

Travel readiness

Education

Bachelor's degree

Master's degree

PhD

Job description

The Global Services Portfolio team is an essential enabler for Global Services and strategies to simplify and converge services offerings to help customer achieve their outcome. The team focuses on customer outcome-based services, defining holistic plans to support the technology along lifecycle and along the customer journey.
The Services Product Manager, reporting to the Director of Global Services Portfolio, has ownership and accountability for the specification, design, engineering, and overseeing the effective deployment of post-sales service offerings capabilities to support our business. This role will partner with Business Unit (BU) leadership,

In This Role, Your Responsibilities Will Be:

• Conducts regular services business updates for key stakeholders including BU’s leadership, Services leadership, and quarterly ELT updates.
• Conducts research on user experience and needs, current market trends and general functionalityto better understand the specifications of applicable services.
• Captures & filters market's unmet and/or under-served services capabilities needs based on business feasibility, scale, and ROI.
• Create saleable service features and deliver design-ready specifications focused on desired customer outcomes, that minimize delivery costs and improve profitability.
• Design services capabilities in collaboration with Services Design Engineers to ensure alignment to desired specifications.
• Incubate and validate services designs in collaboration with Services Validation Engineers. This includes delivering the service to a limited set of customers.
• Maintain post-sales services roadmap ensuring coverage across the BU and across all phases of services lifecycle.
• Supports services BU Offering Management in marketing and sales strategies including pricing, sales enablement, and customer training.
• Accountable for service readiness and engineering support of the implementation of new services for delivery functions.
• Responsible for continuous improvement of released services including performance monitoring and improvement change orders.
• Responsible for sunsetting services by supporting such decision and executing the retirement of applicable services.
  

For This Role, You Will Need:

• 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience
• 3+ years in the T&M or Control and Automation or relevant high-tech industry
• Demonstrated success in driving cross-functional alignment and execution
• Excellent executive-level communication and presentation skills
• English Language Proficiency with effective oral and written communication skills
• Travel - 20% to global Services sites and customer locations as needed
• Legal Authorization to work in the US - visa sponsorship will not be provided

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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