Lifecycle Services Manager

City of Shakopee, MN; Houston, Northern (TX, KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Emerson Power & Water Solutions in Houston, TX is seeking a Lifecycle Services Manager to lead the Southwest Regional Services team, overseeing field services, system startups, upgrades, and related project activities to drive growth and customer satisfaction.

The role requires a Bachelor's degree in engineering or related field, at least 7 years of related experience, ability to travel up to 25%, and legal US work authorization.

Qualifications

• Bachelor's degree in engineering or related technical field.
• Minimum of 7 years’ related experience.
• Ability to travel up to 25%.
• Legal authorization to work in the United States without sponsorship now or in the future.

Responsibilities

• Lead the engineering and administrative staff and provide local customers with field services, system startup coverage, system upgrades, small project implementation, project management, and resolutions to generate business volume growth and customer satisfaction.
• Interface effectively with key customer personnel, building positive relationships and maintaining high levels of customer satisfaction through outstanding performance.
• Perform monthly project cost reviews and implement procedures to improve efficiency. Review upgrade, project, and service proposals for accurate content and ensure objectives are being met.
• Support the financial, efficiency, and quality objectives for the region: sales volume, margin, customer satisfaction, timely shipments, and high-quality startup and support service.
• Supervise and coordinate personnel, equipment, and financial resources to expand the business volume and profitability of the region.
• Work closely with the Aftermarket Sales Team to develop work scope, implement upgrades and service functions, to improve efficiency and promote teamwork in the region and throughout the organization.
• Mentor and coach team members, fostering a psychologically safe and inclusive environment that supports career growth and development.

Skills

Leadership

Project management

Financial analysis

Customer relationship management

Team building

Travel readiness

Education

Bachelor's degree in engineering or related field

Job description

At Emerson Power & Water Solutions, we help customers in the world’s most crucial industries tackle the challenges of modern life. As an industry-leading controls automation company, we drive innovation that makes the world healthier, safer, smarter, and more sustainable.

If you are a Lifecycle Services professional looking for an opportunity to grow, Emerson has a great role for you! As the Lifecycle Services Manager you'll be based in our Houston, TXoffice, leading the Southwest Regional Services team and activities, including customer service and system upgrades.

In This Role, Your Responsibilities Will Be:

• Lead the engineering and administrative staff and provide local customers with field services, system startup coverage, system upgrades, small project implementation, project management, and resolutions to generate business volume growth and customer satisfaction.
• Interface effectively with key customer personnel, building positive relationships and maintaining high levels of customer satisfaction through outstanding performance.
• Perform monthly project cost reviews and implement procedures to improve efficiency. Review upgrade, project, and service proposals for accurate content and ensure objectives are being met.
• Support the financial, efficiency, and quality objectives for the region: sales volume, margin, customer satisfaction, timely shipments, and high-quality startup and support service.
• Supervise and coordinate personnel, equipment, and financial resources to expand the business volume and profitability of the region.
• Work closely with the Aftermarket Sales Team to develop work scope, implement upgrades and service functions, to improve efficiency and promote teamwork in the region and throughout the organization.
• Mentor and coach team members, fostering a psychologically safe and inclusive environment that supports career growth and development.
  

Who You Are:

You form teams with diverse strengths to create a mix of styles, perspectives, and experience. You build and deliver solutions that meet customer expectations. You use financial analysis to generate, evaluate, and act on strategic options and opportunities. You orchestrate multiple activities simultaneously to accomplish a goal.

For This Role, You Will Need:

• Bachelor's degree in engineering or related technical field, or equivalent combination of education and experience
• Minimum of 7 years’ related experience
• Ability to travel up to 25%
• Legal authorization to work in the United States without sponsorship now or in the future
  

Preferred Qualifications That Set You Apart:

• OV400 certification and prior Ovation and/or DCS experience
• PE (Professional Engineer) or PMP
• Past experience as site manager or project manager
• Past demonstrated leadership abilities
  

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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