Global Services Product Manager - Post-Sales & Outcomes

Emerson Japan, Ltd.; Austin (TX); Hybrid; USD 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

Medical insurance

401(k)

Tuition reimbursement

Zusammenfassung

Emerson is seeking a Services Product Manager to own the specification, design, engineering, and deployment of post-sales service offerings. You will partner with BU leadership and manage a roadmap across the services lifecycle, ensuring profitability and alignment with business goals.

The role requires strong executive communication, 20% travel, and legal work authorization in the US. A strategic, cross-functional mindset and experience in T&M or automation are essential for success.

Qualifikationen

• 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
• 3+ years in the T&M or Control and Automation or relevant high-tech industry
• Demonstrated success in driving cross-functional alignment and execution
• Excellent executive-level communication and presentation skills
• English Language Proficiency with effective oral and written communication skills
• Travel – 20% to global Services sites and customer locations as needed
• Legal Authorization to work in the US - visa sponsorship will not be provided

Aufgaben

• Conduces regular services business updates for key stakeholders including BU’s leadership, Services leadership, and quarterly ELT updates.
• Researches user experience, market trends and functionality to refine service specifications.
• Captures unmet needs based on feasibility, scale and ROI.
• Create saleable service features and design-ready specifications focused on outcomes.
• Design services capabilities with Services Design Engineers.
• Incubate and validate service designs with Services Validation Engineers and pilot with customers.
• Maintain post-sales services roadmap across BU and lifecycle phases.
• Support marketing and sales strategies including pricing, enablement and training.
• Ensure service readiness and engineering support for new service delivery.
• Drive continuous improvement and change management for released services.
• Sunsets services by supporting retirement decisions.

Kenntnisse

Executive communication

Cross-functional alignment

Strategic planning

Ausbildung

Bachelor's degree or higher

PhD/Master preferred

Jobbeschreibung

The Global Services Portfolio team is an essential enabler for Global Services and strategies to simplify and converge services offerings to help customer achieve their outcome. The team focuses on customer outcome-based services, defining holistic plans to support the technology along lifecycle and along the customer journey.

The Services Product Manager, reporting to the Director of Global Services Portfolio, has ownership and accountability for the specification, design, engineering, and overseeing the effective deployment of post-sales service offerings capabilities to support our business. This role will partner with Business Unit (BU) leadership,

In This Role, Your Responsibilities Will Be:

• Conducts regular services business updates for key stakeholders including BU’s leadership, Services leadership, and quarterly ELT updates.
• Conducts research on user experience and needs, current market trends and general functionalityto better understand the specifications of applicable services.
• Captures & filters market's unmet and/or under-served services capabilities needs based on business feasibility, scale, and ROI.
• Create saleable service features and deliver design-ready specifications focused on desired customer outcomes, that minimize delivery costs and improve profitability.
• Design services capabilities in collaboration with Services Design Engineers to ensure alignment to desired specifications.
• Incubate and validate services designs in collaboration with Services Validation Engineers. This includes delivering the service to a limited set of customers.
• Maintain post-sales services roadmap ensuring coverage across the BU and across all phases of services lifecycle.
• Supports services BU Offering Management in marketing and sales strategies including pricing, sales enablement, and customer training.
• Accountable for service readiness and engineering support of the implementation of new services for delivery functions.
• Responsible for continuous improvement of released services including performance monitoring and improvement change orders.
• Responsible for sunsetting services by supporting such decision and executing the retirement of applicable services.
  

For This Role, You Will Need:

• 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience
• 3+ years in the T&M or Control and Automation or relevant high-tech industry
• Demonstrated success in driving cross-functional alignment and execution
• Excellent executive-level communication and presentation skills
• English Language Proficiency with effective oral and written communication skills
• Travel – 20% to global Services sites and customer locations as needed
• Legal Authorization to work in the US - visa sponsorship will not be provided

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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