Global Services Partner Programs Lead

Zoom; San Jose (CA); Hybrid; USD 127,000 - 277,000; Full time

Job summary

Zoom is seeking a Global Program Manager for its Services Partner Program to evolve and scale a mature partner ecosystem. You will work with channel account management, channel sales engineering, channel operations, and professional services to drive optimization and governance.

In this role you will partner with enablement teams, lead executive reporting, and monitor KPIs to ensure program health and measurable business impact across a global partner network.

Qualifications

• 6–10+ years of experience working for or with Partners in a channel or alliance capacity.
• 3+ years of experience building or managing partner programs.
• Bachelor's degree in Business, Operations, Management, or a related field.
• Strong interpersonal and team-building skills with the ability to influence and drive change across functional and business boundaries.
• Excellent verbal and written communication skills, paired with tactful diplomacy in complex stakeholder environments.
• Strong financial and operational acumen — you're comfortable rolling up your sleeves and getting into the details.

Responsibilities

• Own and evolve Zoom's Services Partner Program — driving strategic updates that keep it competitive, relevant, and scalable.
• Identify gaps, trends, and optimization opportunities within the current program and implement meaningful improvements.
• Partner with global enablement teams to ensure Zoom Channel Teams and Partners are fully equipped to leverage the program effectively.
• Maintain deep, ongoing engagement with Zoom Partners to stay connected to their business needs and surface insights that shape program direction.
• Manage partner issues and escalations end-to-end — owning corrective action plans and driving them through to resolution.
• Collaborate cross-functionally with Professional Services, Channel Sales Engineering, IT, Finance, Legal, Procurement, HR, and Compliance to support program execution and governance.
• Develop and maintain executive-ready reporting, insights, and program recommendations that inform strategic decisions.
• Establish, monitor, and report on KPIs that reflect program health, partner performance, and overall business impact.

Skills

Channel/partner experience

Program management

Strong communication

Interpersonal skills

Financial acumen

Education

Bachelor's degree

Job description

Zoom is seeking a Global Program Manager for its Services Partner Program to evolve and scale a mature partner ecosystem. You will work with channel account management, channel sales engineering, channel operations, and professional services to drive optimization and governance.

In this role you will partner with enablement teams, lead executive reporting, and monitor KPIs to ensure program health and measurable business impact across a global partner network.