Global Services Partner Program Lead

Zoom; Columbus (OH); Hybrid; USD 127,000 - 277,000; Full time

Job summary

Zoom is seeking a Global Program Manager for the Services Partner Program to own, evolve, and scale a program that already delivers impact. You’ll work with channel account management, channel sales engineering, channel operations, and professional services to sharpen and accelerate outcomes.

In this role you’ll identify gaps, drive strategic updates, partner with enablement teams, and maintain deep engagement with partners to surface insights that shape direction.

Qualifications

• 6–10+ years of experience with Partners in a channel or alliance role.
• 3+ years building or managing partner programs.
• Bachelor's degree in Business, Operations, Management, or related field.
• Strong interpersonal and team-building skills to influence across boundaries.
• Excellent verbal and written communication with diplomacy in complex stakeholder environments.
• Strong financial and operational acumen.

Responsibilities

• Own and evolve Zoom's Services Partner Program to keep it competitive, relevant, and scalable.
• Identify gaps, trends, and optimization opportunities and implement improvements.
• Partner with global enablement teams to equip Zoom Channel Teams and Partners.
• Maintain ongoing engagement with Zoom Partners to surface insights guiding program direction.
• Manage partner issues end-to-end and drive resolutions.
• Collaborate cross-functionally to support program execution and governance.
• Develop executive-ready reporting, insights, and program recommendations.

Skills

Partner programs

Stakeholder management

Cross-functional collaboration

Strategic thinking

Communication

Education

Bachelor's degree

Job description

Zoom is seeking a Global Program Manager for the Services Partner Program to own, evolve, and scale a program that already delivers impact. You’ll work with channel account management, channel sales engineering, channel operations, and professional services to sharpen and accelerate outcomes.

In this role you’ll identify gaps, drive strategic updates, partner with enablement teams, and maintain deep engagement with partners to surface insights that shape direction.