Global Services Partner Program Lead (Remote)

Zoom; Madison (WI); Hybrid; USD 127,000 - 277,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zoom is seeking a Global Program Manager for our Services Partner Program in a hybrid setup, based in Madison. You will own and evolve a scalable partner program, coordinate with global enablement teams, and drive governance with cross-functional partners.

You will build executive-ready insights, monitor KPIs, and surface strategic recommendations to inform leadership decisions. This role emphasizes optimization, stakeholder management, and delivering measurable partner value.

Qualifications

• 6–10+ years of experience working for or with Partners in a channel or alliance capacity.
• 3+ years of experience building or managing partner programs.
• Bachelor's degree in Business, Operations, Management, or a related field.
• Strong interpersonal and team-building skills with the ability to influence and drive change across functional and business boundaries.
• Excellent verbal and written communication skills, paired with tactful diplomacy in complex stakeholder environments.
• Strong financial and operational acumen — you're comfortable rolling up your sleeves and getting into the details.

Responsibilities

• Own and evolve Zoom's Services Partner Program — driving strategic updates that keep it competitive, relevant, and scalable.
• Identify gaps, trends, and optimization opportunities within the current program and implement meaningful improvements.
• Partner with global enablement teams to ensure Zoom Channel Teams and Partners are fully equipped to leverage the program effectively.
• Maintain deep, ongoing engagement with Zoom Partners to stay connected to their business needs and surface insights that shape program direction.
• Manage partner issues and escalations end-to-end — owning corrective action plans and driving them through to resolution.
• Collaborate cross-functionally with Professional Services, Channel Sales Engineering, IT, Finance, Legal, Procurement, HR, and Compliance to support program execution and governance.
• Develop and maintain executive-ready reporting, insights, and program recommendations that inform strategic decisions.
• Establish, monitor, and report on KPIs that reflect program health, partner performance, and overall business impact.

Skills

Partner programs

Stakeholder management

Cross-functional collaboration

Strategic planning

Program governance

Data-driven reporting

Executive communication

Education

Bachelor's degree in Business, Operations, Management, or a related field

Job description

Zoom is seeking a Global Program Manager for our Services Partner Program in a hybrid setup, based in Madison. You will own and evolve a scalable partner program, coordinate with global enablement teams, and drive governance with cross-functional partners.

You will build executive-ready insights, monitor KPIs, and surface strategic recommendations to inform leadership decisions. This role emphasizes optimization, stakeholder management, and delivering measurable partner value.