Global Service Tools & Systems Manager

Allison Transmission; United States; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical plans

HSA contribution

Dental & Vision Insurance

Parental Leave

Disability coverage

Voluntary benefits including critical-

Job summary

Allison Transmission seeks a Manager, Service Tools and Systems to ensure the service channel has up-to-date electronic tool software and tools to diagnose and repair products. This role leads the Calibration Support Service Engineer and coordinates with multiple departments.

The candidate will manage suppliers, maintain budgets, and provide advanced technical support, with 5–8 years of experience and leadership responsibilities required.

Qualifications

• Bachelor's Degree in Electrical or Mechanical Engineering is required with MBA preferred.
• Proficiency in SAP and Microsoft Office Suite.
• Ability to communicate clearly, both in writing and verbally, including presentations.
• Experience and leadership in service channels and project/program management.
• Strong interpersonal skills and a proven ability to achieve results.
• Ability to manage multiple tasks and lead teams, with 5–8 years in related fields and 2 years of leadership preferred.

Responsibilities

• Understand evolving business and technical needs of the Allison service ecosystem.
• Manage electronic and essential tool suppliers to meet tool program objectives.
• Ensure software changes define tool deliverables and coordinate with suppliers.
• Supervise tools-related projects and validate with testing phases.
• Lead vendor relationships with Legal and Purchasing to ensure reliability and profitability targets.
• Maintain annual tools budget and 5-year capital forecast.
• Provide tier 3 technical support for electronic tools and communications plans.

Skills

SAP

Microsoft Office

Public speaking

Communication

Interpersonal skills

Education

Bachelor's Degree in Electrical or Mechanical Engineering

MBA preferred

Tools

None

Job description

Allison Transmission seeks a Manager, Service Tools and Systems to ensure the service channel has up-to-date electronic tool software and tools to diagnose and repair products. This role leads the Calibration Support Service Engineer and coordinates with multiple departments.

The candidate will manage suppliers, maintain budgets, and provide advanced technical support, with 5–8 years of experience and leadership responsibilities required.