Manager, Service Tools and Systems

Allison Transmission; United States; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical plans

HSA contribution

Dental & Vision Insurance

Parental Leave

Disability coverage

Voluntary benefits including critical-

Job summary

Allison Transmission seeks a Manager, Service Tools and Systems to ensure the service channel has up-to-date electronic tool software and tools to diagnose and repair products. This role leads the Calibration Support Service Engineer and coordinates with multiple departments.

The candidate will manage suppliers, maintain budgets, and provide advanced technical support, with 5–8 years of experience and leadership responsibilities required.

Qualifications

• Bachelor's Degree in Electrical or Mechanical Engineering is required with MBA preferred.
• Proficiency in SAP and Microsoft Office Suite.
• Ability to communicate clearly, both in writing and verbally, including presentations.
• Experience and leadership in service channels and project/program management.
• Strong interpersonal skills and a proven ability to achieve results.
• Ability to manage multiple tasks and lead teams, with 5–8 years in related fields and 2 years of leadership preferred.

Responsibilities

• Understand evolving business and technical needs of the Allison service ecosystem.
• Manage electronic and essential tool suppliers to meet tool program objectives.
• Ensure software changes define tool deliverables and coordinate with suppliers.
• Supervise tools-related projects and validate with testing phases.
• Lead vendor relationships with Legal and Purchasing to ensure reliability and profitability targets.
• Maintain annual tools budget and 5-year capital forecast.
• Provide tier 3 technical support for electronic tools and communications plans.

Skills

SAP

Microsoft Office

Public speaking

Communication

Interpersonal skills

Education

Bachelor's Degree in Electrical or Mechanical Engineering

MBA preferred

Tools

None

Job description

JOIN THE TEAM THAT’S POWERING PROGRESS Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works. Learn more about this role and how you can begin driving your career forward!

Benefits: The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage
• Employer HSA contribution
• Dental & Vision Insurance
• Paid Parental Leave
• Short & Long-Term Disability
• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
• 401K with generous Company match & contribution
• Accrued Paid Time Off
• 12 Paid Holidays + 1 Floating Holiday
• Robust employee wellness program
• Tuition assistance program

Job Description

The Manager, Service Tools and Systems ensures that the Allison service channel has the electronic service tool software it needs to troubleshoot and diagnose, as well as has the essential tools to repair and service all Allison Transmission products. The role is also responsible for ensuring that the electronic tools (Allison DOC, TCM Reflash, and VCP) and essential tools are kept up-to-date as the products change, and that new tools are developed as needed. The Manager, Service Tools and Systems also leads the Calibration Support Service Engineer who provides calibration change support and TCM reflashing support to the Allison service channel, and responds to Allison DOC support inquiries.

Key Responsibilities

• Understand the evolving business and technical needs of the Allison service ecosystem
• Management of Allison electronic and essential tool suppliers including daily management, review, selection, negotiation to ensure delivery of tool program objectives
• Assure software change requests are created to define tool deliverables
• Supervise work with electronic and essential tool suppliers to execute tools-related projects
• Work with tools suppliers in the development and validation / testing phases
• Lead the vendor contractual relationship in collaboration with Legal and Purchasing to make sure we have reliable vendors, and meet our profitability and program objectives.
• Maintain annual electronic tools budget and 5-year capital project forecast
• Provide tier 3 technical support for the electronic tools
• Own communication plans related to tool offerings, including creation and maintenance of various service documents (Service Information Letters, Allison DOC User Guide, etc.)
• Maintain effective communication with various internal departments such as service engineering, IS&S, control engineering, and software engineering
• Represent the Aftermarket organization on Allison’s cross-functional Controls System Team via delegate
• Lead and develop team members including the Electronics Tools Program Specialist, Aftermarket Business Development Analyst, and the Calibration Support Service Engineer
• Conduct team member performance reviews
• Ensure Calibration Support Service Engineer meets required deliverables, service expectations.
• Perform other duties as assigned.

Key Performance Measures

• Uninterrupted service of Allison electronic tools software allowing customers to troubleshoot and diagnose our products.
• Availability of essential service tools to Allison channel enabling them to become a dealer and to repair our products.
• Strong software and tool vendor relationships supported by consistent business reviews and performance tracking.
• Exceptional support of Allison customers’ software, hardware tools and calibration needs.
• Accurate capital forecasting and staying within capital and expense budget.

Competencies and Behaviors

• Ability to envision future scenarios and integrate them into departmental strategies.
• Fosters teamwork and builds strong relationships across diverse groups; demonstrates approachability and effective rapport-building.
• Builds trust through active engagement and follow-through.
• Delivers results with accountability and integrity.
• Identifies and implements complex process improvements.
• Demonstrates collaboration and supports collective goals across functional areas.

Qualifications

• Bachelors Degree in Electrical or Mechanical Engineering MBA preferred
• Proficiency in SAP and Microsoft Office Suite
• Effectively and clearly communicate in both written and verbal means, including good presentation and public speaking skills
• Experience
• Strong service channel focus
• Project / Program management experience for related products
• High level of interpersonal skills to work effectively with others
• Demonstrated ability to achieve results
• Ability to handle multiple tasks
• 5-8 years of experience in related field
• 2 years of leadership experience preferred

Scope Factors

• Responsible for $15M+ global electronic and essential service tool maintenance and sales.
• Global role scope with cross-regional responsibilities.
• Management responsibility of 3 direct reports
• Accountability for capital and departmental budgeting.
• Occasional domestic travel required.

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at 317-242-5000.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at [e-mail].

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

Allison Transmission will not solicit money or banking information from applicants.

Allison Transmission will not solicit money or banking information from applicants.

Allison Transmission will not solicit money or banking information from applicants.

Allison Transmission will not solicit money or banking information from applicants.

Allison Transmission is the world’s largest manufacturer of commercial-duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the world’s leading vehicle manufacturers and are used in a range of market sectors—from bus, refuse and emergency to construction, distribution and defense. Allison was founded in 1915 in Indianapolis, Indiana, where the company’s global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries.