Service Engineer

Allison Transmission; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical plans

HSA contribution

Dental & Vision insurance

Paid parental leave

Disability (short & long-term)

Voluntary benefits (Critical Illness,,

401K with company match

PTO and holidays

Wellness program

Tuition assistance

Job summary

Allison Transmission is seeking an Off-Highway Rapid Response Service Engineer to deliver advanced technical support to distributors, dealers and OEMs in North America, with global responsibility. You will develop service bulletins, diagnostic procedures, and publications to improve technician efficiency and reduce downtime.

The role involves on-site field support for major issues, leading investigations, and coordinating with the Indianapolis Product Engineering team.

Qualifications

• Bachelor’s degree in Engineering or technical field; 3+ years experience acceptable.
• Strong technical knowledge with heavy‑duty vehicles or transmissions preferred.
• Experience with failure mode analysis and root cause investigations.

Responsibilities

• Manage escalated North America technical support cases with prompt resolutions.
• Collaborate with training lab, Product Engineering, and other teams; use prototype hardware and tools.
• Lead root cause investigations and drive corrective actions with CPIT.
• Update best practices with North America Off-Highway customers to improve reliability.
• Provide field on-site support for major issues and warranty reviews as needed.
• Create and issue technical bulletins and service publications.

Skills

English proficiency

Analytical skills

Decision making

Strong organizational skills

Problem solving

Independent work

Engine/mechanical aptitude

Education

Bachelor’s degree in Engineering

Job description

JOIN THE TEAM THAT’S POWERING PROGRESS Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works. Learn more about this role and how you can begin driving your career forward!

Benefits:

• Choice of medical plans with prescription coverage
• Employer HSA contribution
• Dental & Vision Insurance
• Paid Parental Leave
• Short & Long-Term Disability
• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
• 401K with generous Company match & contribution
• Accrued Paid Time Off 12
• Paid Holidays + 1 Floating Holiday
• Robust employee wellness program
• Tuition assistance program

Job Description:

The Off-Highway Rapid Response Service Engineer delivers advanced technical support to Allison distributors, dealers, OEMs, and fleets, with a strong emphasis on expert troubleshooting and issue resolution. This support is principally provided to the North America channel but the role maintains global responsibility. This role is responsible for developing service bulletins, diagnostic procedures, and other technical publications that enhance technician efficiency, reduce equipment downtime, and help manage warranty costs. The Service Engineer also serves as a product expert across the organization, providing technical guidance to Sales, Customer Support, Quality, and other teams to support both customer retention and new business opportunities. This role includes on-site field service support for major issues, leading root cause investigations, and driving corrective actions. The Service Engineer works closely with the Indianapolis-based Product Engineering team to diagnose failure modes and implement solutions, while representing Aftermarket and Customer Support & Service Engineering in cross-functional product management discussions.

Key Responsibilities:

• Support the Allison Technical Assistance Center by managing escalated North America technical support cases and ensuring prompt, high‑quality resolution
• Collaborate frequently with the training lab, Product Engineering, and other technical resources including prototype hardware, transmissions, and specialized tools
• Perform investigation and analysis on failed transmissions and/or parts
• Develop and lead investigative plan for emerging or major issues in conjunction with the Current Product Improvement Team (CPIT)
• Work directly with North America Off-Highway customers to update best practices in integration, maintenance, and operation that will improve product reliability
• Support global Allison Customer Support, Sales, and Quality organizations, as needed, with on-site troubleshooting, inspection, and data collection
• Frequently collaborate with Aftermarket organization to support parts, tool design, and training
• Prepare and issue technical bulletins that communicate product issues, updates, procedural improvements, and new releases to the service network
• Create or update service publications to ensure accurate, current technical information
• Develop and deliver specialized training when required
• Provide Service Engineering and Customer Support representation on any required internal cross‑functional teams
• Support warranty review as needed
• Work with the North America channel to drive increased preparedness for Off-Highway product support, ultimately leading to increased customer uptime

Qualifications:

• Bachelor’s degree in Engineering (Mechanical, Mechatronics, Electrical) or a technical field (such as automotive)
• Or equivalent work experience 3+ years’ experience in related field
• Strong technical knowledge and hands‑on experience with heavy‑duty vehicles, automatic transmissions, or similar heavy‑duty components/systems preferred
• Proficiency in English language; written and verbal
• Knowledge of failure mode analysis and problem solving techniques
• Strong analytical skills
• Ability to make decisions independently, with appropriate level of guidance
• Strong organizational skills and ability to work with minimal supervision

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status. If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at [e-mail].

Allison Transmission is the world’s largest manufacturer of commercial‑duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the world’s leading vehicle manufacturers and are used in a range of market sectors—from bus, refuse and emergency to construction, distribution and defense. Allison was founded in 1915 in Indianapolis, Indiana, where the company’s global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries.