Global Manager, Service Tools & Systems

Allison Transmission; Indianapolis (IN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical plans with prescription

Employer HSA contribution

Dental & Vision Insurance

Paid Parental Leave

Disability Insurance

Other voluntary benefits including: 1

401K with company match

Accrued Paid Time Off

12 Paid Holidays + Floating Holiday

Wellness program

Tuition assistance

Job summary

Allison Transmission in Indianapolis, IN, seeks a Manager, Service Tools and Systems to ensure the service channel has up-to-date electronic tool software and essential tools for diagnosing and repairing Allison products.

You will lead calibration support, manage tool suppliers, and coordinate with service engineering, IS&S, control engineering, and software teams, while mentoring the Electronics Tools Program Specialist and others.

Qualifications

• Bachelor's Degree in Electrical or Mechanical Engineering.
• MBA preferred.
• Proficiency in SAP and Microsoft Office Suite.
• Effectively and clearly communicate in both written and verbal means, including good presentation and public speaking skills.
• 5-8 years of experience in related field; 2 years of leadership experience preferred.

Responsibilities

• Understand the evolving business and technical needs of the Allison service ecosystem.
• Management of Allison electronic and essential tool suppliers including daily management, review, selection, negotiation to ensure delivery of tool program objectives.
• Assure software change requests are created to define tool deliverables.
• Supervise work with electronic and essential tool suppliers to execute tools-related projects.
• Work with tools suppliers in the development and validation / testing phases.
• Lead the vendor contractual relationship in collaboration with Legal and Purchasing to ensure reliable vendors and meet objectives.
• Maintain annual electronic tools budget and 5-year capital project forecast.
• Provide tier 3 technical support for the electronic tools.
• Own communication plans related to tool offerings, including creation and maintenance of Service Information Letters and user guides.
• Maintain effective communication with service engineering, IS&S, control engineering, and software engineering.
• Represent the Aftermarket organization on Allison’s cross-functional Controls System Team via delegate.
• Lead and develop team members including the Electronics Tools Program Specialist, Aftermarket Business Development Analyst, and Calibration Support Service Engineer.
• Conduct team member performance reviews; ensure deliverables and service expectations.

Skills

Leadership

Project management

Interpersonal skills

Communication

Education

Bachelor's degree in Electrical or Mechanical Engineering

MBA preferred

Tools

SAP

Microsoft Office

Job description

Allison Transmission in Indianapolis, IN, seeks a Manager, Service Tools and Systems to ensure the service channel has up-to-date electronic tool software and essential tools for diagnosing and repairing Allison products.

You will lead calibration support, manage tool suppliers, and coordinate with service engineering, IS&S, control engineering, and software teams, while mentoring the Electronics Tools Program Specialist and others.