Global Service Technology Program Lead

Vertiv Co

Westerville (OH)

On-site

USD 110,000 - 150,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Vertiv is seeking a Project Manager – Service Technology to lead global, technology-enabled initiatives transforming service delivery and technician productivity. You will partner with Product Management, Engineering, IT, and regional teams to ensure solutions meet service requirements from concept through deployment.

The role drives governance, readiness, and adoption across regions, delivering measurable improvements in service efficiency and customer experience.

Qualifications

Bachelor's degree in Business, Engineering, Information Technology, Operations, Project Management, or a related field is required.

Responsibilities

Lead global Service Technology projects from initiation through implementation, stabilization, and transition to operations.
Establish project scope, objectives, milestones, deliverables, governance, resources, and success measures.
Develop and maintain integrated project plans across Global Services, Product Management, Engineering, IT, Digital, and regional teams.
Coordinate multiple workstreams, dependencies, vendors, and cross-functional stakeholders.
Drive accountability for project deliverables and proactively resolve barriers to execution.
Manage project risks, issues, decisions, assumptions, dependencies, and change requests.
Translate Global Services and field-service requirements into actionable technology project requirements.
Partner with Service Technology, Product Management, Engineering, IT, and regional teams to validate solution requirements.
Ensure service processes, technician workflows, customer requirements, data needs, and operational impacts are incorporated into solution design.
Coordinate Service Design and technology readiness activities throughout the project lifecycle.
Identify gaps between technology capabilities and operational service requirements and drive resolution.
Lead global deployment planning for Service Technology solutions across regions.
Coordinate regional readiness activities including process alignment, user acceptance testing, training, communications, documentation, support models, and adoption.
Establish launch criteria and readiness assessments for global and regional deployments.
Coordinate hypercare and stabilization activities following implementation.
Ensure lessons learned and operational improvements are incorporated into subsequent releases and deployments.