Field Service Technician (m/f/d) - mainly Texas area

VisiConsult - X-ray Systems & Solutions GmbH; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Career and development opportunities

International team environment

Diverse industries and customers

Job summary

VisiConsult - X-ray Systems & Solutions GmbH in Austin, TX is seeking a hands-on Field Service Technician to install, maintain, and repair industrial X‑ray systems at customer sites, with on-site, remote, and phone support. You will travel up to 100% within the U.S.

and internationally as required by the role. Responsibilities include troubleshooting, system upgrades, and on‑site customer training while upholding safety and quality standards.

Qualifications

• High school diploma or GED required; technical certification preferred.
• 2–4 years hands-on field service experience in industrial/electrical systems, pref. X-ray or NDT.
• Ability to read electrical schematics and diagnostic documentation.
• Proficient with MS Office 365 and common software tools.

Responsibilities

• Install, maintain, and repair industrial X‑ray inspection systems at customer sites.
• Perform preventive maintenance, troubleshooting, and system upgrades.
• Provide on-site, remote, and phone‑based technical support to customers.
• Conduct customer training and system acceptance testing.
• Ensure compliance with safety and quality standards; complete service reports.

Skills

Field service

Troubleshooting

Electrical schematics

PLC‑controlled systems

Microsoft Office 365

Independent worker

Customer communication

Driver’s license

Travel willingness

Fluent English

Education

High School Diploma or GED

AAS/technical certification

Tools

Siemens PLC

Job description

What you can expect

Are you passionate about high-end technology and service? Join VisiConsult, a global technology leader, and work hands‑on with cutting‑edgeindustrial X-ray systems. In this role, you play a key part in ensuring safety, reliability, and customer success across a wide range of industrial applications.

In this role, you will be primarily responsible for supporting our key account in Austin, Texas, while also providing general field service support to additional customers across the U.S.

To ensure timely on‑site support for our key account, we are looking for candidates who are based in, or within reasonable proximity to Austin, Texas.

This role requires 100% willingness to travel, as you will work both from your home office and directly on customer sites.

In summary your responsibilities include:

• Install, maintain, and repair industrial X-ray inspection systems at customer sites
• Perform preventive maintenance, troubleshooting, and system upgrades
• Provide on‑site, remote, and phone‑based technical support to customers
• Conduct customer training and system acceptance testing
• Ensure compliance with safety and quality standards
• Complete service reports and technical documentation accurately
• Collaborate with internal teams to resolve technical issues efficiently
• Willingness to travel extensively (100%)within the U.S. and internationally as required by the role

Das erwartet dich

What you should bring

• High School Diploma or GED required; Associate’s degree or technical certification in Electrical/Electronics Technology, Mechatronics, Industrial Maintenance, Automation, or a related field preferred
• 2–4 years of hands‑on experience in field service, equipment maintenance, or industrial/automated systems, preferably in x‑ray or NDT field
• Strong mechanical and electrical troubleshooting skills with the ability to diagnose, repair, and maintain industrial equipment
• Ability to read and interpret electrical schematics and technical documentation
• Basic knowledge of PLC‑controlled systems (Siemens experience is a plus)
• Proficient with Microsoft Office 365 and general computer applications
• Hands‑on, self‑motivated problem solver with the ability to work independently in fast‑paced field environments
• Customer‑focused team player with strong communication and interpersonal skills
• Reliable, adaptable, and well‑organized with a strong sense of ownership and accountability
• Valid driver’s license and clean driving record required
• Willingness and ability totravel up to 100%, primarily within the U.S. and occasionally internationally
• Fluent English required; Spanish language skills are a plus

This position supports customer programs that are subject to U.S. export control regulations and specific contractual requirements. Any offer of employment is contingent upon the candidate’s ability to perform the position in compliance with applicable export control laws and customer requirements. Employer sponsorship for U.S. employment authorization is not available for this position.

Das bringst du mit

What we offer

• Career and development opportunities
• An international and team‑oriented work environment
• Variety of perspectives due to a wide range of industries and customers