Field Service Technician (m/f/d) - mainly Texas area

VisiConsult X-ray Systems & Solutions GmbH; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

VisiConsult X-ray Systems & Solutions GmbH in Austin, TX seeks a dedicated Field Service Engineer to install, maintain, and repair industrial X-ray inspection systems at customer sites across the U.S.

You will perform preventive maintenance, troubleshooting, and upgrades, provide on-site and remote support, and deliver customer training while ensuring safety and quality standards. A 100% travel commitment is required, with occasional international travel.

Qualifications

• High School Diploma or GED required; associate/tech cert preferred.
• Electrical/Electronics, Mechatronics or Industrial Maintenance background preferred.
• 2–4 years hands-on field service experience in x-ray or NDT is desirable.
• Fluent English; Spanish a plus.

Responsibilities

• Install, maintain, and repair industrial X-ray systems at customer sites.
• Perform preventive maintenance, troubleshooting, and upgrades.
• Provide on-site, remote, and phone-based technical support.
• Conduct customer training and system acceptance testing.
• Ensure compliance with safety and quality standards.
• Complete service reports and technical documentation accurately.
• Collaborate with internal teams to resolve issues efficiently.
• Travel up to 100% within the U.S. and internationally as needed.

Skills

Field service

Electrical troubleshooting

Read schematics

PLC knowledge

Office 365

Problem solver

Communication

Team player

Travel readiness

Education

High School Diploma or GED

Technical certification / Associate degree

Tools

Siemens PLC

MS Office 365

Job description

What you can expect

Are you passionate about high-end technology and service? Join VisiConsult, a global technology leader, and work hands‑on with cutting‑edgeindustrial X-ray systems. In this role, you play a key part in ensuring safety, reliability, and customer success across a wide range of industrial applications.

In this role, you will be primarily responsible for supporting our key account in Austin, Texas, while also providing general field service support to additional customers across the U.S.

To ensure timely on‑site support for our key account, we are looking for candidates who are based in, or within reasonable proximity to Austin, Texas.

This role requires 100% willingness to travel, as you will work both from your home office and directly on customer sites.

In summary your responsibilities include:

• Install, maintain, and repair industrial X-ray inspection systems at customer sites
• Perform preventive maintenance, troubleshooting, and system upgrades
• Provide on‑site, remote, and phone‑based technical support to customers
• Conduct customer training and system acceptance testing
• Ensure compliance with safety and quality standards
• Complete service reports and technical documentation accurately
• Collaborate with internal teams to resolve technical issues efficiently
• Willingness to travel extensively (100%)within the U.S. and internationally as required by the role

Das erwartet dich

What you should bring

• High School Diploma or GED required; Associate’s degree or technical certification in Electrical/Electronics Technology, Mechatronics, Industrial Maintenance, Automation, or a related field preferred
• 2–4 years of hands‑on experience in field service, equipment maintenance, or industrial/automated systems, preferably in x‑ray or NDT field
• Strong mechanical and electrical troubleshooting skills with the ability to diagnose, repair, and maintain industrial equipment
• Ability to read and interpret electrical schematics and technical documentation
• Basic knowledge of PLC‑controlled systems (Siemens experience is a plus)
• Proficient with Microsoft Office 365 and general computer applications
• Hands‑on, self‑motivated problem solver with the ability to work independently in fast‑paced field environments
• Customer‑focused team player with strong communication and interpersonal skills
• Reliable, adaptable, and well‑organized with a strong sense of ownership and accountability
• Valid driver’s license and clean driving record required
• Willingness and ability totravel up to 100%, primarily within the U.S. and occasionally internationally
• Fluent English required; Spanish language skills are a plus

This position supports customer programs that are subject to U.S. export control regulations and specific contractual requirements. Any offer of employment is contingent upon the candidate’s ability to perform the position in compliance with applicable export control laws and customer requirements. Employer sponsorship for U.S. employment authorization is not available for this position.

Das bringst du mit

What we offer

• Career and development opportunities
• An international and team‑oriented work environment
• Variety of perspectives due to a wide range of industries and customers